Objects Online, CADImage Problem - No Product

[DennisG]

Happy New Year!

Last fall I placed an order with Objects Online (see below). I downloaded a ZIP file which I thought contained the actual product.

When I finally got around to expanding the ZIP file, I found it contained only instructions on how to register and download the part from CADImage. By the time I got around to visiting CADImage, the window of opportunity for downloading the product had passed, and I was unable to obtain what I had paid for.

Since then, multiple pleas for assistance from support@objectsonline.com have been ignored - I've received no response. You are my last hope for ever seeing anything for the $75 I spent.

How can I obtain this product? I've included the order info below for reference.

Thanks much for your help,

Dennis

ORDER REFERENCE:

This is an automated email from your Virtual Product Library at
Objects Online, Inc.
--------------------------------------------------------------
Dear Dennis Glynn,
Your order has been processed successfully.
Order ID: #20060521
Order date: 11/19/2005 18:04:28
Products ordered:-----------------
SKU: a011247
Product: Object Tools Pack
Quantity: 1
Selected options:
Platform: Win
Item price: $75.00
Total:-------
Payment method: PayPal
(PayPal IPN)
Delivery:
Subtotal: $75.00
Discount: $0.00
Coupon saving: $0.00 ()
Shipping cost: $0.00
Tax: $0.00
Total: $75.00
Thank you for shopping at Objects Online!

[TomWaltz]

Have you contacted CADImage?
http://www.cadimagetools.com/

[DennisG]

TomWaltz wrote:
Have you contacted CADImage?
http://www.cadimagetools.com/

Yes - and received a generic reply, as follows:

"Please visit: http://www.cadimagetools.com to view and purchase the available tools.
Kind Regards,
Campbell Yule
Managing Director"

[Djordje]

I notified Campbell of your problem.

[Anonymous]

So did I...... anyone else?

[Chazz]

DennisG wrote:
multiple pleas for assistance from support@objectsonline.com have been ignored - I've received no response.

Yeah, responding to email seems not to be their thing. That's been my experience as well. This, combined with the fact that you never really know the details of what you're buying, makes purchases there very risky. My success rate with library parts at OO is about 50%. As a result I avoid large purchases with them. Sigh....

[Anonymous]

On the contrary, i had asked them 2 times in the past and recieved answers very quickly

[Rakela Raul]

On the contrary, i had asked them 2 times in the past and recieved answers very quickly

same with me....obj online david correjia even called me to make sure..
and the same for cadimage

[DennisG]

Djorge, Stuart, Chazz et al;

Thanks so much for your responses.

I was contacted privately by a rep from Cadimage, who made sure I was finally able to download the product.

I can only attribute the lack of response from the companies involved to the inevitable Holiday madness.

Good work - cheers all around.

Dennis

[Anonymous]

ArchiCAD Teamwork at its finest.