Server "Connection failed" warning

[Anonymous]

A9 is ArchiCAD-version 9.

"Connection failed"

Warning (see below) pops up with certain actions in A9. If I'm "mid-click" and don't hit the OK button before doing anything else, then an A9 window covers the warning and the rainbow wheel spins out of control and I must "force quite" A9. I lose work and time.

We use a G4 as our server and we use a PC and my G5 networked into the G4. One thing that might have caused this problem is that the Library for the job we're working on was loaded into the job file on the Server from the file on the PC. There may be a connection issue related to that as things worked very well before.

If I catch the OK button in time, work goes on until the next appearance of the same warning.

In Plotmaker the warning pops up twice for every updated sheet.

Anybody???

[Anonymous]

My "signature" is old, I use OSX 10.4.2 now.

Couldn't find the place in "profile" to update signature. I'll look again.

[Aussie John]

I get that dialog too but it never has caused a hang

[Anonymous]

John, are you networked? PCs and Macs? Libraries loaded cross-platform? Are you "the other guy" that reported this to Graphisoft, ...or are there others out there too?

As I say, if I don't click the OK button in time then an AC wdw covers it, and it hangs. Also, I can't leave the computer alone to render because things stop when "Connection Failed" pops up, demanding attention. This is major nuisance as this new G5 was to be our rendering machine for overnight work.

Ideas anybody?

[Aussie John]

I am generally networked across a vpn. but at other times across an ethernet network. These error messages were slightly different in the first version of 9 and the message would stop BGarchicad from opening (unless you clicked the dialog button) which of course you couldnt see unless you specifically select BGarchicad. I reported the first problem

[Anonymous]

One of the support guys in Boston had me make a log of my work in AC. He discovered some errors, then went home for the weekend apparently. We may have some news next week. I'll certainly post it.

[__archiben]

i've reported this to GS tech support UK, my dealer and direct to the red fortress. my e-mail -

I wrote:
archiCAD hangs due to a network command not being resolved. this one is quite serious for me because it results in me having to force-quit the program - it's the only thing that works! i have a feeling that it's library related. every time archiCAD needs to retrieve information from a library part loaded across the network (or, in fact, just to load them at startup) i get the attached error message on screen.

clicking 'OK' works fine and clears the error with no ill effect except if the error window somehow loses the focus: typically, i get this often when working within an object/window/door/etc settings dialogue. i might change a parameter and before archiCAD can rebuild the 3D preview window it needs some info from a macro or something stored on the server and the error window pops up. now - because i'm not expecting it, i keep clicking in the parameters list and no sooner than the error window has appeared, i have transferred focus back to the settings dialogue and have hidden the error window behind it. archiCAD immediately goes into spinning beach ball mood and hangs indefinitely: it's waiting for me to click 'OK' in the error dialogue. but because that error window is now hidden behind a 'hung' archiCAD dialogue there is no way of getting back to it to click the button! if it were possible to get back to the error message with exposé i'd be all right, but i can't.

i suspect that this is actually a system error message resulting from an archiCAD network request. but like most mac networking issues, archiCAD is the only application that has the problems: everything else is just fine. the server does 'exist' and is 'operational at this time'. also - i suspect tiger (OSX 10.4.1) involvement as well. i never experienced anything like it before. i imagine that tiger might be doing something a little differently and archiCAD hasn't caught up with it. any clues? i hope you can get this one nailed as it takes me by surprise at least three or four times a day and i have to force quit.

nothing back from them yet as yet . . . keep us posted if you hear something.

~/archiben

[Anonymous]

Ah ha. Another user with the same problem. Great.

Not.

I don't thing Tiger is doing it because we were working fine until we put a job library onto our server computer for convenient access. -At least this is what we think we did.

Now it would seem that accessing that library may be the problem, or a place to search first.

True, the program works with this nuisance, but one must monitor the monitor, ...to be robbed of overnight renderings, and sun studies and such, ...THAT'S a real loss.

I hope we can solve this soon.

We're still hoping, ...but I suppose we might go back to the old way of doing things, storing all files on his PC laptop (and an external backup) and sending updated jobs to my Mac through a direct ethernet connection.

[Ignacio Azpiazu]

Any news on this?

Last year I was working on a Mac network where there was an issue, or so I understood, when ArchiCAD or more probably BGArchiCAD had to load objects from more than one location (in this case, the typical Office and Project libraries in the server and the ArchiCAD library in the desktop computer). The explanation I recall was 'BGArchiCAD looks for the object in the place where it found the last object and if it doesn't find it there doesn't realise it should go and check the other location, so it thinks the object is missing and you get the Plotmaker drawing problems'. I don't know if this was specific to 10.3.3 or whatever. The files were not teamworked.

[Anonymous]

Yes, progress.

Graphisoft was pretty quick to respond with a text code that corrected the AC problem when put in the correct file. Unfortunately it reappeared in Plotmaker too. So we're working on it again. I suspect it's the same fix, but, since I don't speak the language I can't be specific. When Christopher comes back I'll have him explain more.

We'll be better citizens and post full explanation soon.