Still having issues with startup (incurable Quicktime prob)

[Anonymous]

This problem seems to happen a lot, but I haven't been able to find any real help as to what i should do. I start ArchiCAD, the little gray screen comes up, and after that, the discouraging "ArchiCAD can't run on this computer" dialogue box comes up.

As with many others, I have uninstalled, reinstalled, re-reinstalled, and everything else you can do to Quicktime that way.

I have the student download of ArchiCAD (NO DVD) and as such I apparently don't have access to a particular amount of help that seems to be available to others. There has to be a way to fix this without spending an incredible amount of money. Also, I should mention that I love overly-thorough step-by-step instructions to rectify problems like this.

I would love to use this program after a few months of banging my head against my desk in frustration 😉

This problem seems to occur enough that it seems to me like it would be a spectacular idea to have an entire page of official Graphisoft helpful-ness posted.

[Anonymous]

Hi,

I presume you are using trying to use ArchiCAD 14? It would be useful to know what OS is on your machine, Mac or PC, and basic hardware specs for the most accurate help.

You mention it is an incurable Quicktime problem. Is there an error message that appears that tells you this? Try uninstalling quicktime from your machine, and install the version that comes supplied with ArchiCAD.

I'm not sure if the different versions are available separately or whether the installer chooses for you, but check you aren't installing the 64bit version of AC on a 32bit machine, or the Mac version on a PC etc.

You should also try temporarily disabling your anti-virus before reinstalling again.

As a last resort, you could try re-downloading the software from the education website as it may have got corrupted perhaps.

Hope that helps. Let us know what you have done so far if you are still having problems.

[Anonymous]

There are also some links on the thread below to some useful articles on the wiki about installation problems -

http://archicad-talk.graphisoft.com/viewtopic.php?p=186784