Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Trouble with installation

Anonymous
Not applicable
Hi, I have just downloaded ArchiCAD 11, and i am trying to install it now.
But when i reach the part of the installer where it asks for my user name and serial number, i input it and the next box i need to click on stays grayed out.
I am doing every thing right in the installer so i don't know what is causing it.
If anyone has encountered this problem, any help on how to fix it would be welcome.

Thanks.
2 REPLIES 2
stefan
Advisor
When we installed our lab-version, the serial number was not accepted by the software. Our solution? We requested another one with the dealer. Maybe you have a problematic serial?
--- stefan boeykens --- bim-expert-architect-engineer-musician ---
Archicad28/Revit2024/Rhino8/Solibri/Zoom
MBP2023:14"M2MAX/Sequoia+Win11
Archicad-user since 1998
my Archicad Book
Anonymous
Not applicable
Greetings,

Go back to your E-mail and search for the Graphisoft greeting message with the new key serial number and see if you received a new serial number one and use this new one.

Take easy,
Paul