Broken laptop so cannot upload License Key

[benjizac]

Is there a way to transfer a license key without access to the original machine? My laptop has died, so I cannot access the License Manager Tool, so thought there may be a way Graphisoft can 'disassociate' the License from the defunct computer, so that it can then be used on a replacement machine.

Any help much appreciated.

Thanks.

Ben

[MF BIM]

Hello Ben,

This happened to me once and what you would need to do is contact your reseller so they can destroy the previous key and recreate a new one.

[archigreen · Accepted solution]

I'm sorry to hear that, it happened to me once. Call Graphisoft and they will disable your old key number and give you another one.

Cheers!

[benjizac]

Thanks both - unfortunately the original re-seller has stopped dealing with Graphisoft, so I will contact them directly and hopefully get this sorted!

Cheers.

Ben.