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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Graphisoft store down ? Can't buy license

aazmataaz3k
Participant

Hey,

 

We currently have 2 licenses for Archicad 27.  A new started just arrived in the office and we need to purchase another seat, no problem. 
I log onto the graphisoft site, get forwarded to the store where I'm met with the message:

'Dear Customer,

 

Due to an unforeseen technical issue with one of our global service providers, the Graphisoft Store is currently unavailable. We are working closely with the provider to resolve this matter promptly.

Please note: this issue does not impact the uninterrupted service of running Archicad, Archicad Collaborate and BIMcloud SaaS subscriptions in any way. We are working to restore the full functionality of our webstore as quickly as possible and will provide you updates as new information becomes available.

 

This issue only restricts the ability for purchases in the store. Existing account data can still be accessed. To purchase Graphisoft products, please contact a local partner.

 

Thank you for your patience and understanding!'

 

Our office is in thailand, so I contacted the reseller in Bangkok and.........they use the same system as us.  So they cannot purchase the license either.

This has been going on for nearly 2 weeks so im wondering whats going on?  I can't find anything else online regarding the issue, so thought I'd trouble the forums. 

Any information on this topic would be greatly appreciated.

 

 

 

 

Operating system used: Windows


Screenshot 2025-01-29 161856.png
10 REPLIES 10
jimmy88
Participant

Thank you all. On the where to buy page, it only gives me Graphisoft UK as an option. How do I find a reseller?

I have emailed Graphisoft asking what my options are.

 

Setup info provided by author