License Manager Tool- Urgent

[ASFL]

I am unable to upload my software key through license manager tool. When prompted to upload I get a blank window!

we are on Mac computers

[Chris Grantham]

We’re facing the exact same issue. Recently, we had to switch from software keys to the cloud license and migrate our BIMcloud to continue using the software with our consultant team. This transition has been time-consuming and costly, and GS’s support has been spotty at best. Now, some team members need to upload the old software key to access features associated with the new cloud licenses, such as accessing the new BIMCloud and publishing BIMx models. However, they’re unable to do so until the old keys are uploaded, which they can’t seem to do. I reached out to GS yesterday, but I haven’t heard back. This entire situation is causing significant disruption.  Is everyone at GS taking some well-deserved time off after developing the quick rotate feature on 29?!  

[Lee Hankins]

Have you installed the latest version of License Manager from Graphisoft’s website? I know there were updates to support around the cloud license workflow. We’re on Mac and using both the software perpetual keys and the new collaborate cloud keys and are able to successfully upload and download them on Sequoia and Tahoe using intel and ARM based Macs. 

https://www.graphisoft.com/uk/downloads/licensing/help/mac

Make sure you download the appropriate version for whether you use intel or ARM and if you have MFA active. 

[Lee Hankins]

Also, try logging out of the License Manager Tool and log back in again with your Graphisoft ID. 

[D_T]

The same blank window and issue here! Licence Manager Tool is not working suddenly. Was OK on Friday… No way to sign in. MacOS 10.14.

LMT reinstallation is not possible - downloaded “legacy LMT” is MacOS 11 or later based on the included .txt file. 

[Lee Hankins]

It looks like this issue can be caused by a graphics card driver update but if using Mac, that shouldn’t be the issue. Or, an issue with allowing cookies through the internet browser. 

[jtusant]

Same problem here. Friday everything was fine. Two days later, I get nothing but a blank screen upon clicking Sign In. I have reinstalled the version of the LMT I had. I have downloaded the latest version - which will not run on my Mac apparently. And, I have tried the latest download for the legacy. But, nothing works. They have created some problem over the weekend. Please fix it.

[Lee Hankins]

It's very odd, I have just checked mine and it's working absolutely fine. I am able to sign out and back in and all available software licenses are showing available for download. I am using version 28.0.0.5550 on macOS Tahoe 26.0.1.

[jtusant]

I am having the problem on an older iMac 5K. Running macOS 12.7. And the ArchiCAD version is 26.0.0 (3001). I realize all that is on the old side, but nothing has changed on my end (for a long time...). Two days have gone by and now it presents a blank screen on clicking Sign In.

[Lee Hankins]

Try updating Archicad 26 to Update 5, that had some improvements to do with allowing Archicad 26 to work with the new cloud based licensing system and may also be impacted by the license manager for perpetual licenses. I think the build is 7004. Hopefully that will resolve it for you.