License manager and Archicad unable to connect to Graphisoft ID server
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2020-03-24 10:19 PM - last edited on 2023-05-11 09:25 AM by Noemi Balogh
I have a problem with both my license manager and my ArchiCad 23 not being able to connect to the Graphisoft ID server. Also http://graphisoftid.graphisoft.com/ is unavailable in my browser. I work on Mac OS 10.13.6 at home and the aim is to be able to work remotely on Teamwork projects in the BIM Cloud. Below I added 3 pictures of the different errors. Does anyone know how I can solve this?
Solved! Go to Solution.
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Graphisoft ID
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License Manager Tool
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2020-10-02 09:45 AM
This should be enough, unless you have any antivirus program activated.
Have you tried to restart your machine?
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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2020-10-05 12:04 AM
Yes, I do have two anti-virus programs (bitdefender and Cleanmymac). I have disabled them and rebooted the laptop, but still getting the same error/connection-refusal message when trying to access the Graphisoft ID portal.
Billerwell
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2020-10-05 08:10 AM
I'm not quite sure how Bitdefender works, but usually an AV software will become "active" again after reboot. Since we know that you're having an Anti-virus software installed, could you please add the following address to the unrestricted list?
http://activity-api.graphisoft.com
graphisoftid.graphisoft.com
graphisoftid-api.graphisoft.com
licensemanager.graphisoft.com
ruleservice-api.graphisoft.com
bimx-service.graphisoft.com
https://bimx-api.graphisoft.com
https://bimx.graphisoft.com
In the macOS System Preferences, you will find CodeMeter listed in Other section. If you click on it, does it say that CodeMeter service is running? If not, please start it.
If this does not help with the issue, I would like to collect the following information:
- The number of the problematic license (SW00000xxxxx if it's a software key, 3-... or 2-... if it's a hardware key)
- CmDust log (https://helpcenter.graphisoft.com/knowledgebase/25432/)
- License Manager Tool logs (https://helpcenter.graphisoft.com/knowledgebase/63119/)
- A screenshot of License Manager Tool, in signed-in state if possible
- A screenshot of CodeMeter, showing whether it can recognize the license or not
- A screenshot of the files in the CmAct folder
macOS: MacHD/Library/Application Support/CodeMeter/CmAct
Please send these via Private Message, or let me know if you will need a secure place to upload the file.
Thank you very much!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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2020-11-18 04:04 PM
graphisoftid.graphisoft.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
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2020-11-19 02:31 PM
Thank you very much for the screenshot!
After entering the Terminal command, in the opened window, all lines from
If you have any further questions, feel free to ask me again!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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2020-12-12 06:38 AM
mnguyen wrote:Hi Minh,
KenneyKim wrote:Hi Kenney,
Hi.
I can’t also login. The site can’t be reached error. Graphisoftid.graphisoft.com refused to connect
Thank you for the report and I am very sorry about the issue!
Could you try accessing https://graphisoftid.graphisoft.com/ via other browsers available in your machine and see if the website is accessible there?
Looking forward to hearing from you!
Best regards,
Minh
I'm working from home due to Covid. I uploaded our license with the License Manager Tool (LMT) from the office. When I opened LMT from home to download it to my iMac (osx 10.14.6), I get a server connection error "Connection to the server could not be established. Please try connecting again later". Any advice would be greatly appreciated. Thanks!
Mike
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2020-12-12 09:38 AM
Thank you for the question!
Please refer to my answer here:
Hope this will help!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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2021-03-10 01:55 PM
I have a mac and archicad 24 installed on it and I'm having the same problem reported by the others. I cannot login in my archicad ID account through the application and also I cannot login through the website. The page won't open. I have already done the suggestions here of cleaning the terminal pannel and it still doesn't work. Could you please help me? Bellow is the error that appears to me when I try to login through the application.
My internet is fine, my firewall as well and codemeter is running just fine.
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2021-03-11 01:39 PM
Thank you very much for the question!
If all the entries have been cleared from the
After clearing the entries from the
Can you take a screenshot of the result in browser when opening the website https://graphisoftid.graphisoft.com/ ?
Looking forward to hearing from you!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
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2023-02-06 12:21 PM
I have the same problem with using Archicad 26 on Windows 11. Please resolve. I am there not able to transfer the license to my laptop and vice versa.