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2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

shows offline when try to log in

spachur
Participant

Hi,

 

I downloaded achicad 26 solo on two computers. we have two licenses which are to download in the license manager tool. Everytime when i will log myself in, it shows me either "i am offline" or "Connection to the server could not be astablished".

i tried with safari and chrome as a browser. 

i have no idea, because at the second computer everything is working perfectly.

 

can anybody help me? Or had the same problem?

 

Thx Julia

 

Bildschirmfoto 2023-09-28 um 14.21.19.png

3 REPLIES 3
MinhNguyen
Expert

If you can’t login using browsers on one computer, it’s possible that something is blocking it on the system level. you may want to check your firewall settings. another suggestion is to check the hosts file:

 

On macOS: open the Terminal on macOS (Finder > Utilities > Terminal), then run the following command (requires admin rights and password):

sudo nano /etc/hosts

Once the file is opened, check if there’s anything inside related to Graphisoft and delete them

BIM Manager
DKO Architecture - HCMC

spachur
Participant

thanks for helping. how can i delete the names?

 

MinhNguyen
Expert

I don't have a mac here with me, but there's a guide here on how you can edit the hosts file: https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want

BIM Manager
DKO Architecture - HCMC