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GRAPHISOFT ID: Cannot Sign in with Facebook/Google Account

Tamas Gaspar
Graphisoft
Graphisoft

Affected version(s): Not version related

Issue

Cannot sign in to GRAPHISOFT ID with social media account, however the account has been authenticated with Facebook or Google.

Cause

Starting from the 15th of August, 2019, signing in to GRAPHISOFT ID with social media account is not possible anymore. This change was executed to the extent of safer and more reliable data-handling.

Solution

In order to transform your social media based GRAPHISOFT ID account to a regular one, click on the "Forgot password?" command. This results an email to be sent to the address used with the social media account. Use the link of the mail to add a new password.

After this process, the email address with the new password can be used to sign in to the GRAPHISOFT ID site.

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Note:

If the issue still exists after these, please consult GRAPHISOFT ID Help or ask the help of your local distributor to forward your issue to technical support.

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