BIMcloud SaaS outage?

[danielk]

I have not been able to connect to our BIMcloud SaaS this morning. I am getting this error when I try to open the web interface:

"Error: Server Error

The server encountered a temporary error and could not complete your request.

Please try again in 30 seconds."

Interestingly, the Graphisoft ID site and the forum are still working, but graphisoft.com is also offline.

Anyone else experiencing this?

Do you have some info about what is happening, and when it would be resolved?

Thanks!

Operating system used: Windows 11

[Jaime-airc_digital]

Hello Daniel, we are experiencing the same problem.

[Barry Kelly · Accepted solution]

This was posted just 45 minutes ago.

https://support.graphisoft.com/hc/en-us/articles/52104079716241-Some-BIMcloud-SaaS-instances-in-Euro...

Barry.

[Jaime-airc_digital]

It may be related to this update...

[danielk]

Ohh, OK. I was looking for such an announcement here on the forum. I didn't know they had these articles/announcements on the support site. I only go to this page when I need to submit a ticket to support...

Thanks for bringing this to my attention!

[Barry Kelly · Accepted solution]

Everyone might want to follow the Service Alerts and Maintenance section in the support site.

Here is how...

https://support.graphisoft.com/hc/en-us/articles/51225945683729-Stay-informed-Follow-our-new-Service...

You will get an e-mail notification when something goes astray.

I got one even though it doesn't affect me.

Barry.