DNS error connecting remotely using hamachi VPN

[Dave Brach]

I have a dedicated server machine that I have been connecting to remotely for months using Hamachi VPN. All of a sudden I am getting the error message

"Resolve DNS has failed

DNS Error. Can't resolve server name to IP address. The name you have entered is not a valid server name, or the DNS server is located on a different network, please check the name or type the IP address of the server."

where would I "type the IP address" ?? The only thing that I have changed lately is the password for the network ID, but this works fine when I am not connecting remotely. Can anyone help?

[Ed_Brown]

Dave,

As a start, I would leave all instances of ArchiCAD and then delete the connections.xml file located here:
C:\Users\[username]\AppData\Local\Graphisoft\ConnectionInfo\15.0.0

Then start up ArchiCAD again.

When you changed the password it may have changed permissions to network addresses in a subtle way affecting how applications that use VPN access the DNS server.

Hopefully this is all you need to do.

Ed

[Anonymous]

Hi Ed,

We have the same error message on ArchiCAD 17. "DNS Error"

This occurred after updating Mac to OS X 10.10.3 and re-installing BIM Server 17 - the server works properly, but the error keeps coming up.

Where will I find the Connections.xml in Mac?

[Ed_Brown]

There is a lot of good information in this help center article.

http://helpcenter.graphisoft.com/troubleshooting/teamwork/general-troubleshooting-for-connection-err...

And, the folder you are looking for is located here:
~/Library/Application Support/Graphisoft/ConnectionInfo/17.0.0

[Anonymous]

Thank you Ed, I will inform you if I get any problems with this issue.