Elements Reserved By No One

[Anonymous]

Hi all,

in one of our Teamwork projects we are having an issue where certain elements/controls are reserved by no one, and we cannot request these elements.

See attached screenshot showing Reserved By_________ with no name shown.

Also no users are showing in our Teamwork Palette, even tho we have 5 people working on the project at one time.

A little more investigation has us thinking this is more linked to the fact that no TW projects are showing any users in their "USERS" pane of TW Palette.

Users are showing on the BIM Server.

This all started after a power outage that caused the Server to crash.

Has anyone had these issues before, and/or does anyone have a solution for it.

Thanks.

[aaron s]

We fixed it by:

The Mailboxes.db is damaged. You have to delete it:
- Go to the server manager
- Stop the server
- Go to Program Files/Graphisoft/BIM Server/BIMcloud server 18/Mailboxes folder, and delete the Mailboxes.db file
- Go back to the server manager
- Start the Server

This should fix the communication issues.