Trying to enter a TW file - here's the errors I'm getting?

[rob2218]

Hello GS.
Trying to do remote work for a client.
we are using AC22 on a PC
we have ALL the updates.
both myself and the architects server are on the same version and proper build.
We keep getting these error when I try to login to their BIM Cloud address they provided with me with my user name and PW.
Please assist.

[Christophe Fortineau]

Hello rob2218 ,

The IP address seems strange. Shouldn't it be of type 151.127.35.186 ?
Then you have to create a account through this Bimcloud.

[rob2218]

whats the process for creating an account thru "BIM Cloud"? is it created 'within' the Archicad software?
I've already downloaded a BIM Cloud exe file.
what are the steps for creating an account?

[Christophe Fortineau]

Hello rob2218,

[rob2218]

So...again...I'm approaching 60 and confused easily.

1. Do I (the user who is trying to login into a BIMCloud Server on someone elses PC) need the BIM Cloud basic on my system.
2. I have Archicad 22, latest build, so does the server/PC I'm trying to login on, isn't it just a matter of opening Archicad22 on my end, opening a TW file and being done with it?
3. The address I'm being given by the company who's AC22 software and BIM Cloud server is on is NOT letting me login. keep getting the above error message.

Again....I'm old and need some patience and help.

[Christophe Fortineau]

Hello rob2218,

1-No
2-I do not understand
3-Your collaborator is able to log to his local BIMCloud by local netwok but you can not log to his local network through internet. Your collaborator have to change modem port settings to allow you to access to Bimcloud. It is not a great idea because of your collaborator internet speed and yours too. All about BimCloud is written here : https://www.graphisoft.com/bimcloud/overview/

[rob2218]

2. Not sure why you don't understand.
we are all on the same AC version, same build and yet I can NOT enter there server. That's all I'm trying to state.

On my question no.3 - Why do you first state "change modem port settings" then you state "not a good idea to do so because......"???? Please explain this one.

I've looked over the link. I've looked over the stereo manual instructions and viewed the video clips....still it's unclear as to why I can not have access to their server (BIMCloud)?

The host told me that when they create the TW file...and try to assign an address...that the BIMCloud software GAVE THEM that address you see as "http:///....." automatically and that's the one they sent me, which I can NOT get into the TW file.

[Christophe Fortineau]

You try to do remote work for a client.
Your client's modem is like a security guard who protects your client's home network.

To access a computer station (BimCloud server for example) you have to know :
- your client's modem public IP (and not its local IP)
- your client's BimCloud port (80 like example below)
- change client's modem port parameter to allow access

[rob2218]

thank you Chris...for all your immense (and quick) help.
I'll continue trying to see how my client and I can get this to work.

Thank you,
I'll report back once we get it working right.

[rob2218]

Christophe wrote:
You try to do remote work for a client.
Your client's modem is like a security guard who protects your client's home network.

To access a computer station (BimCloud server for example) you have to know :
- your client's modem public IP (and not its local IP)
- your client's BimCloud port (80 like example below)
- change client's modem port parameter to allow access

My client believes that their I.T. folks need to release some settings on his "firewall"...for me to be granted access. They are working on it.