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2021-10-11 02:17 PM - last edited on 2022-09-28 07:44 PM by Oleksandra Vakariuk
Hello everybody,
Since last week my AC25 file crash everytime when i try to save it as an Datasmith file. It works fine when i use a soloprojekt without hotlinks. But with two hotlinks the file crash during the "save as datasmith" process. In the past the same file worked with hotlinks .
I use AC 25 3011 with the latest Datasmith plugin.
Thanks for any help!
2021-10-15 12:47 PM
Hello,
Thank you very much for the report and I am very sorry to hear about the issue!
Unfortunately, this addon is developed entirely by Epic Games, thus we wouldn't be able to investigate further. I suggest reaching out directly to Twinmotion Support here: https://twinmotionhelp.epicgames.com/s/?language=en_US
They will be able to tell what could be the problem.
Thank you very much for your understanding!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT