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2024 Technology Preview Program

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About BIMx (mobile, web and desktop), connection to BIMcloud, and related technical questions.

BIMx File publishing hangs on Pre-processed drawing

Brad Elliott

I'm publishing a BIMx set and one drawing hangs the upload and doesn't publish but allows me to stop the upload. The file that won't upload has it's status as pre-processed. I've tried deleting the document and reloading it but it still doesn't work. Has anyone else seen this issue?

Mac OS12.6 AC26 USA Silicon
M1 Macbook Pro
Barry Kelly

The error seems to be with 'BIMx basic data' and not the pre processed file?

See the yellow warning triangle.


Double click on 'BIMx basic data' and see what it says.



One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
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It just says it automatically generated a preview.

Generated Preview.png

Mac OS12.6 AC26 USA Silicon
M1 Macbook Pro

Hello Brad,


If a user does not provide a preview image in the settings for Project Preview and Architect Credits in BIMx, then the program will generate an image for you. That is all that the message is about. You can eliminate this message by adding your own choice of preview image. Go to the File menu: Info: Project Preview and Architect Credits in BIMx. You then have the choice to paste an image from the clipboard or browsing for an image from the pick list.


Benjamin Dani

Dear Brad,


Thank you for sharing this issue with us!

May I ask you if you are still able to experience the same problem?
If yes, please contact BIMx's technical support at and send the problematic project file in .pla format. The project file should be tested in order to find the cause of the error.
Also, describe if you experience this with other projects or not.

Thank you and have a nice day,

Dani Benjamin
Technical Support Engineer