Problems with a HP DesignJet 500
Anonymous
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2005-05-20
04:04 PM
- last edited on
2023-05-26
02:37 AM
by
Gordana Radonic
2005-05-20
04:04 PM
4 REPLIES 4
Anonymous
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2005-05-20 06:21 PM
2005-05-20
06:21 PM
I had this exact same problem when I first got my HP plotter.
The fix is actually pretty simple, but really stupid.
For some reason, the HP plotter drivers need to be the first drivers installed. I had to de-install all printer drivers for all printers, including your HP and any other printer that may be installed.
Only install one HP driver, the one you plan on using. You mentioned you have an HP/GL2 card. Is this the physical card. If not, don't bother installing the HP/GL2 driver because it won't work, even if HP says it will.
After all drivers are uninstalled, install the HP driver(one only) first, restart your computer, and then install the drivers for any other printers you may have.
This worked for me.
Hope it works for you.
Grant
The fix is actually pretty simple, but really stupid.
For some reason, the HP plotter drivers need to be the first drivers installed. I had to de-install all printer drivers for all printers, including your HP and any other printer that may be installed.
Only install one HP driver, the one you plan on using. You mentioned you have an HP/GL2 card. Is this the physical card. If not, don't bother installing the HP/GL2 driver because it won't work, even if HP says it will.
After all drivers are uninstalled, install the HP driver(one only) first, restart your computer, and then install the drivers for any other printers you may have.
This worked for me.
Hope it works for you.
Grant
Anonymous
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2005-05-20 07:59 PM
2005-05-20
07:59 PM
I tried what you suggested and it still didn't work. At the moment neither Graphisoft nor HP have any idea what this could be.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2005-05-20 08:02 PM
2005-05-20
08:02 PM
is the firmware current for both the jetdirect & dj500?
what os are you using?
have you tried plt files to plotflow?
what os are you using?
have you tried plt files to plotflow?
tim hanagan
aaha! design studio durango, co
27" retina 5k iMac 4ghz i7 os 10.13.6 m395x 4 mb, 32gb ram, 512 gb ssd ac 22 current
15" retina mbp 2.6ghz 1mb 16gb ac 22 current[/size]
aaha! design studio durango, co
27" retina 5k iMac 4ghz i7 os 10.13.6 m395x 4 mb, 32gb ram, 512 gb ssd ac 22 current
15" retina mbp 2.6ghz 1mb 16gb ac 22 current[/size]
Anonymous
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2005-05-20 08:09 PM
2005-05-20
08:09 PM
The firmware is current for both the plotter and jetdirect card and we are running XP Pro. Also I have tried running the files through PlotFlow and it doesn't change the outcome.
Ok, I just got off the phone with HP and they said that this plotter puts a 17mm leading and trailing hard margin on the paper and because my title block is 23" wide I will never get a 24" piece of paper out of it. But, if I select "small margins" on the plotter front panel and select "use margins of device" in the plotter options in PlotMaker I can get the full image to print and cut at 23.5"! Anybody else heard of this?
Ok, I just got off the phone with HP and they said that this plotter puts a 17mm leading and trailing hard margin on the paper and because my title block is 23" wide I will never get a 24" piece of paper out of it. But, if I select "small margins" on the plotter front panel and select "use margins of device" in the plotter options in PlotMaker I can get the full image to print and cut at 23.5"! Anybody else heard of this?