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cmb
Booster

Screenshot 2023-04-17 110421.pngScreenshot 2023-04-17 085757.pngScreenshot 2023-04-17 085825.pngScreenshot 2023-04-17 085854.pngScreenshot 2023-04-17 085928.pngScreenshot 2023-04-17 110421.pngIt's happening in section and plan...

Screenshot 2023-04-17 085825.pngScreenshot 2023-04-17 085854.pngScreenshot 2023-04-17 085928.png

7 REPLIES 7
Barry Kelly
Moderator

Excellent images (somebody else posted with the same issue the other day), but what version and what operating system?

Do you have the latest update installed?

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

It was happening with the latest. I uninstalled and then updated to the previous version and it resolved.

May it be something related to having to use both USA and INT?


@cmb wrote:

May it be something related to having to use both USA and INT?


It shouldn't be - they should both work without the cropping.

Will be interesting to see if you update to latest hotfix (which you should do), if the problem returns.

I would then be contacting your local support for help.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Laszlo Nagy
Community Admin
Community Admin

I have seen this happening to a colleague of mine. We figured out that it was caused by the scaling set in Windows' Display Options dialog. It was occurring if Scaling was set to a value larger than 100%.

I would suggest that if you use a high resolution and over 100% scaling, you should switch to a lower resolution and 100% scaling to avoid this issue.

For example, I have a 4K monitor, for which I would have to use 150% scaling in native 4K resolution to see stuff on the screen (because otherwise they are so small). Instead, I am using 2560x1440 resolution and 100% scaling.

You should restart Archicad if you make changes to scaling and resolution for changes to take effect on the whole User Interface.

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

I didn't adjust any windows settings, only reinstalled Archicad and the problem resolved.

Either way, wouldn't the cropping behavior be a bug, if the application can't adapt to the system settings?

Display settingsDisplay settings

Laszlo Nagy
Community Admin
Community Admin

Yes, I will report it to Graphisoft anyway, as I think they should investigate the cause.

Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27

Screenshot 2023-05-16 125704.pngScreenshot 2023-05-16 125723.png

I upgraded to the latest 26.5002 and the problem has returned.

It does relate to system Display Settings. I have to set the display scale to 200% or lower after upgrading from .4002.

In .4002 the display scale could be set to 250%...