Hello,
Thank you for sharing the issue and I am very sorry about the experience!
From the description, it is hard to tell what may have caused this issue. I'm wondering if it is possible for you to share the file for a closer look? Please let me know if you need a secure place to upload the file also.
Thank you very much! Looking forward to hearing from you!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT