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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad 14 Start Problem

Anonymous
Not applicable
Hello everyone!
I have downloaded the student version of Archicad; following the instructions I have installed it but everytime I try to start it after a few seconds the graphisoft bug report pops up.
I have already look for some answers in this forum and I have update quicktime, java, disabling the antivirus, starting the software as administrator, followed the guide for the install problems but it doesn't work.
I have win 7, 64 bit.
Anyone has any suggests to fix this problem?
Thank you.
22 REPLIES 22
Anonymous
Not applicable
Nothing...only in safe mode works.
It seems that there is some conflict.
I'll try to uninstall autocad and cinema 4D before installing again archicad 14.
Laszlo Nagy
Community Admin
Community Admin
Can you post a screenshot of the full list of programs installed on your computer?
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Anonymous
Not applicable
Do you mean a list of the active process in the task manager?
Laszlo Nagy
Community Admin
Community Admin
I mean in the Control Panel, there is the Program and Feature Dialog which lists all installed programs.
I want to check if I see any suspicious program that may interfere with ArchiCAD.
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Anonymous
Not applicable
Here you are.
Program List.jpg
Laszlo Nagy
Community Admin
Community Admin
I would first check those Dell Datasafe programs, and also the McAfee virus protection software.
Try to either uninstall these or end their processes in the Task Manager, see if that makes any difference.
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Anonymous
Not applicable
No I'm sorry. It's the same...
Laszlo Nagy
Community Admin
Community Admin
I'm out of ideas.
You should contact your local reseller with the report so they can handle it.
Loving Archicad since 1995 - Find Archicad Tips at x.com/laszlonagy
AMD Ryzen9 5900X CPU, 64 GB RAM 3600 MHz, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), Windows 10 PRO ENG, Ac20-Ac27
Barry Kelly
Moderator
Wasn't there something mentioned about "Windows indexing" I think that messes up Archicad?
I think there might be something in Archi-wiki about it.
I will try and look later if you don't beat me to it?
Barry.
One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Barry Kelly
Moderator
The "File Indexing" (not Windows indexing as I said before) might be just a speed issue and not one that would stop Archicad running.

The only other thing that I can think of is do you have full read and write permissions to all of the Graphisoft program files?

The fact that you can start in safe mode makes me think as a user you have different permissions.

Barry.
One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11