Archicad 17 installer crash. Help :(

[Anonymous]

Hello everyone in the forum.

First post. I'm a bit desperate with archicad installation from servers to go on a trial run.

I downloaded the trial and clicked on it -> unpacked, and then -> nothing.

My laptop has windows 8.1 64bit, i5 cpu, gfx gt630m hybrid and 6gb ram. It should be enough.

Java: I have the update 51, recent, and also tried to uninstall it and just use the one that comes with archicad. Problem persists. Even with 32bit package installed as well.

Windows event log:

Faulting application name: archive.exe, version: 17.0.0.3002, time stamp: 0x51878649
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76
Exception code: 0xc0000005
Fault offset: 0x00048ecb
Faulting process id: 0x17f4
Faulting application start time: 0x01cf3dec0c7a58fb
Faulting application path: C:\Users\Loyd\AppData\Local\Temp\ArchiCAD 17 INT\ArchiCAD 17\archive.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4a3f8929-a9df-11e3-8258-08606e016c50
Faulting package full name:
Faulting package-relative application ID:

I was so eager to try this software but never managed to make it work. I also have eset antivirus and deactivated before installing. Also tried version 16 with same results. I also granted admin rights.

Any suggestions? Help!

[Eduardo Rolon]

Could be a bad download. RE-download and check that the file size matches the description.

[Anonymous]

ejrolon wrote:
Could be a bad download. RE-download and check that the file size matches the description.

Will do. Downloading it again.

I'll report back with results.

[Anonymous]

Same result. Doesn't launch the installer.

Fault bucket 73083206196, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: archive.exe
P2: 17.0.0.3002
P3: 51878649
P4: archive.exe
P5: 17.0.0.3002
P6: 51878649
P7: c000041d
P8: 00013456
P9:
P10:

[Eduardo Rolon]

Did you check the file size? I think GS has updated their servers but sometimes you need to try the download multiple times until you get it.

[Anonymous]

727 MB (762 353 912 bytes)

What does it mean? HEre's what I got from file properties.

[Eduardo Rolon]

Based on the webpage the download should be 873MB for Windows or 832 for Mac. Therefore the download you have is not complete or it was reset after a time. You will need to either keep trying until you get a full download or install a Download Manager to verify that it is complete. FWIW this has happened before and in one case I had to try about 5 times before getting the complete download.

[Anonymous]

Odd,

the page at myarchicad says

ArchiCAD 17 International, Vista/7/8 (64 bit) (764MB)

It doesn't match

Are you sure? Were's that download at?

[Eduardo Rolon]

the download should be at myarchicad.com

Just to be sure your computer is running 8.1 64Bits?

[Anonymous]

Yes. Windows 8.1

I made this post because I haven't yet found out articles about this. I'm not of bothering people, so I posted as last resort because I'm clueless.