Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Archicad will not start up.

Anonymous
Not applicable
I have Quicktime Pro (version 7.6.9) installed, and tried the student version of Archicad 64 on my 64bit Windows 7 Pro system. When I try to start Archicad it failed with a message:

"Problem: QuickTime is outdated or missing.

ArchiCAD requires QuickTime 7.0 or later, image compressors,
decompressors, and required GSQtCom.
Make sure you have QuickTime installed with the "Recommended"
option chosen at installation and not with the minimal option selected.
Uninstall QT then reinstall it with the recommended option selected.
You must also run the GSQtcom.exe to register it."

It took a awhile to find but I found and ran
C:\Program Files (x86)\Common Files\Graphisoft Shared\GSQtCom\14.0.1\GSOtCom.exe. ARCHICAD FAILED AGAIN with the same error!
I uninstalled Archicad 64 downloaded Archicad32 Same error message.
I uninstalled Quicktime 7.6.9 (the latest version) Downloaded the latest and greatest version (same) from Apple.com. Installed it without error. (standard install)
Archicad gave the same start fail error........ran GSOtCom.exe Still FAIL!

Does anybody have any ideas?
is this a ported apple program that has issues with windows?
10 REPLIES 10
Barry Kelly
Moderator
Jack48 wrote:
..... after the install it asked if I wanted an icon on the desktop, I left that checked, but after the install there was no desktop icon.? This was the same behavior on my 1st machine...???
Yo just need to refresh your desktop to see the icon, but the re-boot would do it too.
Jack48 wrote:
..... I have no idea why it would not work on the other machine. I assume it was some software conflict somewhere,
I would do what Masterscript said.
Delete Itunes and Quicktime.
Install Quicktime that comes with Archicad.

Barry.
One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11