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License delivery maintenance is planned for Saturday, July 26, between 12:00 and 20:00 CEST. During this time, you may experience outages or limited availability across our services, including BIMcloud SaaS, License Delivery, Graphisoft ID (for customer and company management), Graphisoft Store, and BIMx Web Viewer. More details…

Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Code: 1038

GIAPO
Participant

Good morning, I also get the error Code: 1038, I entered the number of the protection key with the correct characters, but it does not accept the code. I am switching from Archicad 13 to Archicad 20. Can you help me? It's urgent. Thank you.

 

4 REPLIES 4
Patrick M
Mentor

try updating your codemeter key driver?

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2

How should I do?

https://graphisoft.com/downloads/protection_key

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2

graphisoft.com/downloads/protection_key

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2