BIM Coordinator Program (INT) April 22, 2024

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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Critical error in AC9

Anonymous
Not applicable
I have been working in AC for several months on the same project and all over sudden it crashed for the first time. Then it crashed 6 times in 15 minutes. The bug report was send, but should i hold my breath to get contacted by Graphisoft? One of the Bug Report Codes was:

2005-01-14-19-14-53-4149

Should i start a new file and merge the project? Any suggestions are welcome.
16 REPLIES 16
Anonymous
Not applicable
patricprz wrote:
I have been working in AC for several months on the same project and all over sudden it crashed for the first time. Then it crashed 6 times in 15 minutes.


Before you do anything go to C:\Documents and Settings\user\ApplicatiDataGraphisoftArchiCADhiCAD 9.0.0 USA R1 and trash any thing with a .prf extension.

Next, if that doesn't fix it, you should try to figure out if there is a specific action which causes the crash. Did you get any error messages

Third, I would save the file with a different name.

Fourth I would open a new and reset file and merge the project into the new file.
patricprz wrote:
The bug report was send, but should i hold my breath to get contacted by Graphisoft? One of the Bug Report Codes was:

2005-01-14-19-14-53-4149


Don't wait for Graphisoft to call and the number alone is meaningless.
patricprz wrote:
Should i start a new file and merge the project? Any suggestions are welcome.


See above... if this doesn't help call you support provider.

Woody
Anonymous
Not applicable
Thanks for your help.

To double check, delete everything in the attached image?

(Also what should i do with the *.dmp files?)
TomWaltz
Participant
I have been working in AC for several months on the same project and all over sudden it crashed for the first time. Then it crashed 6 times in 15 minutes. The bug report was send, but should i hold my breath to get contacted by Graphisoft? One of the Bug Report Codes was:

2005-01-14-19-14-53-4149

Should i start a new file and merge the project? Any suggestions are welcome.
Graphisoft will not contact you. The Report Code is just the date and time that the problem occurred.

Woody's ideas are all potential fixes.
Tom Waltz
Anonymous
Not applicable
Anybody know what this means?

C:\Program Files\Graphisoft\ArchiCAD 9\ArchiCAD.exe
Unused in temporary folder : 162777.9 MB
C:\Program Files\Graphisoft\ArchiCAD 9\ArchiCAD.exe
Unused in temporary folder : 162586.7 MB
Projection : Isometric axonometry
Camera azimuth : 270
Start time : 14/01/2005 19:53:06
End time : 14/01/2005 19:53:06
Elapsed time : 0 seconds
----------------------------------------------------------------------

This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.

C:\Program Files\Graphisoft\ArchiCAD 9\ArchiCAD.exe
Unused in temporary folder : 162569.9 MB

This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.


This plan is corrupt.
The saved output may not contain some elements from the plan.

C:\Program Files\Graphisoft\ArchiCAD 9\ArchiCAD.exe
Unused in temporary folder : 162559.5 MB
Projection : Perspective
Eye position : 117.649 -2.19885 1.5
Direction : 0.643848 0.765153 0
Distance : 26.223 Angle : 70
Start time : 14/01/2005 20:08:31
End time : 14/01/2005 20:08:31
Elapsed time : 0 seconds
----------------------------------------------------------------------
Beginning generation of Section/Elevation:
Start time : 14/01/2005 20:09:11
----------------------------------------------------------------------
Document name : Amhurst Mother File.pln
Processed : 0 walls 0 objects 0 columns 0 ncBeams
Start time : 14/01/2005 20:09:11
End time : 14/01/2005 20:09:11
Elapsed time : 0 seconds
----------------------------------------------------------------------
Creating section
End time : 14/01/2005 20:09:11
Elapsed time : 0 seconds
----------------------------------------------------------------------
Projection : Side view
End time : 14/01/2005 20:09:11
Elapsed time : 0 seconds
Finished generation of Section/Elevation.
End time : 14/01/2005 20:09:11
Elapsed time : 0 seconds
Anonymous
Not applicable
patricprz wrote:
Thanks for your help.

To double check, delete everything in the attached image?

(Also what should i do with the *.dmp files?)
Just the ArchiCAD 9 Basic.prf
Ben Odonnell
Contributor
woodster wrote:
Don't wait for Graphisoft to call and the number alone is meaningless.
I beg to differ.
This number can be in fact quiet helpful. If you get in contact with you local ArchiCAD support and give them the number, they can then contact GS give them the number and the can then go in and have a look at the bug report. If you are lucky they may even be able to tell you what the problem is.

I always request our customers to give me this number, it helps GS as well.

Cheers.
Ben
Ben O'Donnell
Architect and CTO at BIMobject®
Get your BIM objects from bimobject.com
Ben Odonnell
Contributor
patricprz wrote:
Thanks for your help.

To double check, delete everything in the attached image?

(Also what should i do with the *.dmp files?)
Again,
Contact you support. *.dmp files are also very useful for GS.

Ben
Ben O'Donnell
Architect and CTO at BIMobject®
Get your BIM objects from bimobject.com
Anonymous
Not applicable
I will do that! THanks.
Link
Graphisoft Partner
Graphisoft Partner
You tell 'em Ben!

And on a side note, from memory you can merge a new & reset (empty) project into a problem file to fix it. It's called forward merging and saves you recreating a whole bunch of stuff, including viewsets.

This technique may be outdated, but it's worth a try!

Cheers,
Link.
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