V10 protection key

[Anonymous]

hi, when i try to run archicad v10 (new installation) i get 'Protection key not found or not valid (1050505) message on my pc.
when i went to uppgrade.graphisoft (with key plugged in) i got the message:'some driver have to be updated. please download the missing.... (?!). when i click the download button i get taken to the WIBU driver download page, i select windows 34 bit & it downloads but then when i try to run archicad 10 again i get the same 'Protection key not found or not valid (1050505) error message!
when i try to upgrade via safari (on my mac) i get the message: 'you can only use one instance' close this window.
this is very frustrating.
what's up?
thanks
jonathan

[Laura Yanoviak]

bell63 wrote:
...i select windows 34 bit & it downloads but then when i try to run archicad 10 again i get the same 'Protection key not found or not valid (1050505) error message!

I apologize if this is a stupid question, but have you installed the driver?

[Anonymous]

yes, my v9 still runs normally, but v10 won't...
yours
jonathan

[Laura Yanoviak]

Once the WIBU driver is installed, you need to return to the update/graphisoft website to update your key.

[Anonymous]

yes, i go there and get linked to the download page as i describe below, i download and install, i go back to upgrade.graphisoft and get a message that the wibu is missing, then i get linked to the download page as i describe below so i download and install, i go back to upgrade.graphisoft and get a message that the wibu is missing... it just goes round and round. v10 will not start up...
is anyone at graphisoft not reading this who can give me advice?

[Laura Yanoviak]

I would not expect a response from Graphisoft on this forum (not in a timely manner, anyway). The only other thing I can suggest is trying to plug the key into a different USB port.

[Anonymous]

i tried moving the usb with no effect unfortunately
oh well, i'll do another search or un-install and re-run v10 installation
who know's... but it's now past midnight my side of the world so i'll leave it for tomorrow.
thanks laura, much appriciate your advice
yours
jonathan

[Anonymous]

I might be stating the obvious too, but did you remove the key before starting your AC10 installation? If you uninstall and redo it, make sure the key is removed.

[Djordje]

You are using Safari or Internet Explorer, right?

The update site will not work correctly with anything else, AFAIK.

[Anonymous]

i'm using explorer on my pc
have re-installed v10 as well but still only get: 'download missing components' (wibu) or 'install archicad 10' when i visit upgrade.graphisoft.com (with wibu key in usb)...
thanks
jonathan