V10 protection key

[Anonymous]

hi, when i try to run archicad v10 (new installation) i get 'Protection key not found or not valid (1050505) message on my pc.
when i went to uppgrade.graphisoft (with key plugged in) i got the message:'some driver have to be updated. please download the missing.... (?!). when i click the download button i get taken to the WIBU driver download page, i select windows 34 bit & it downloads but then when i try to run archicad 10 again i get the same 'Protection key not found or not valid (1050505) error message!
when i try to upgrade via safari (on my mac) i get the message: 'you can only use one instance' close this window.
this is very frustrating.
what's up?
thanks
jonathan

[Djordje]

OK.

Unplug the dongle.

Uninstall 10.

Reinstall 10.

Restart.

Plug the dongle in; XP will find it, choose Automatic configuration.

Go to the upgrade site.

Alternative:

Unistall 10.

Reinstall 9 - or only the dongle drivers if you know how.

Go to the upgrade site.

Upgrade the dongle.

Install 10.

It should work.

[Anonymous]

you're such a pro Djordje!
this time it worked hoora!
it did not want to install in the (v9) Graphisoft folder so i had to create a new folder for v10 first, so it probably did not install correctly the first time round...
all smiles now of course
yours in thanks
jonathan