Archicad cloud licenses and Graphisoft ID service unavailable

[vlahtinen]

Archicad cloud licenses and Graphisoft ID service seem to be unavailable again.

Anyone else experiencing problems?

[Lux]

Looks like it's back online now.

[ipekinanir]

same here in new york - our cloud licenses are not working and solo project files are super slow!

[NoToCloudLicense]

Thank you ArchiCAD for forcing us into cloud licenses that locks us out whenever the cloud license server is down. 

[CPGQ]

So Graphisoft, you NEED to learn from this.

Your BIM package is one of the most expensive in the market, all of us were FORCED into YOUR cloud licence SAAS model, despite our reservations.

We each pay for a 365 / 24 software as a SERVICE licence, your reliance on a service with ZERO redundancy has prevented most of us from using the software we have paid for, we were denied service with no proper explanation, it was apparently someone else' fault.

What are you going to do re compensation? Can we at least get an apology and not a vague "we are monitoring the situation" message?

We were all monitoring the situation also, as we sat there waiting to use the software we have paid for upfront.

The lesson you can learn is to stop polling your broken servers every 30 seconds, or at least have a special "Microsoft broke thing AGAIN" push message to the software so it knows not to disrupt your customers. If there is a projected internet outage, in Jamaica for example, let people there work on. It's not rocket science.

Also, what information exactly are you sniffing from our machines with such regularity? It's a little bit strange to have to poll your servers constantly, when a 24 hour check would suffice, or a poll on opening a new file. 

I am still running ArchiCAD 27 as I have seen NOTHING worth my time upgrading. This is just another reason to give up, most of a day wasted.

[Rex Maximilian]

@Szabolcs Miko  I would like for you to follow up here in the Community Forum. We need:

An explanation as to WHY cloud licenses get killed with a server outage when they are actually supposed to be registered for untethered access in the case of remote work. This is EXTREMELY worrisome... EXTREMELY. And Graphisoft needs to be transparent and talk to us here in the Community forum that "you" set up. We need absolute assurances this will NEVER happen again, no matter servers outages or not.

I would be very surprised if a class action suit doesn't come out of this. You locked thousands of global customers out of their licenses that we paid three years in advance for in some cases. Almost a whole day for US markets of sitting at their desks twiddling their thumbs waiting for ArchiCAD to work again.

Seriously, you need to address this HERE A.S.A.P. and not with some banner statement that is vague. We want to know why the license modeling works this way and what you are going to do about it.

[Szabolcs Miko]

@Rex Maximilian thanks for sharing your thoughts. We will share a detailed post mortem incident report as soon as we clarified all details about yesterdays global Azure outage.

[FLibby]

Reaching out from Eastern US, is anyone else still unable to use teamwork? I see that Microsoft Azure no longer has an outage but I'm still only able to work in "Offline mode" at this time. Anyone else?

[Erin Graves]

@FLibby same here in Atlanta as of 10:15 am EST. 

[Tamas Gaspar]

Dear All,

Let me share you a statement from the VP of Customer Support of Graphisoft, giving some insights about what happened and what we do to prevent this in the future.

If you had the freezing Archicad issue due to named cloud licenses, please contact your local support who will help you with collecting the necessary logs and forward them to Graphisoft support for further investigation.

Thank you,

Tamás Gáspár