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About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.
SOLVED!

License Manager - How to reclaim/upload a license that a user isn't using?

proto
Advocate

I have an employee not on site & he has a license tied up on his machine.

We have two licenses & three users.

Is the License Manager supposed to allow me [admin] to release the license back to the pool?

If so, I cannot see how to do that; it only shows no available licenses.

 

I do not have the user's Graphisoft credential so I can't just log into that machine and upload it.

GraphisoftID's Company Pool tab only seems to assign eligibility to upload/download a license.

 

Surely this isn't a fatal license management flaw. What am I missing? How do I reclaim that license?

 

Thanks for any help!

 

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro
1 ACCEPTED SOLUTION

Accepted Solutions
Solution
proto
Advocate

I was able to login under my admin credential on the local machine & release the license

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro

View solution in original post

5 REPLIES 5
proto
Advocate

QLTvE.png

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro
proto
Advocate

GraphisoftID seems to suggest that "release license from device" is possible -- but how?

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro
Solution
proto
Advocate

I was able to login under my admin credential on the local machine & release the license

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro
Lingwisyer
Guru

I would still say that the fact that you cannot remotely release a licence is still a major long term flaw of AC...

AC22-23 AUS 7000Help Those Help You - Add a Signature
Self-taught, bend it till it breaksCreating a Thread
Win11 | i9 10850K | 64GB | RX6600 Win10 | R5 2600 | 16GB | GTX1660

I agree

mac ACv27/4001, US full, Sonoma 14.1.2, 2020 iMac/2023 MacBook Pro