Choose your top Archicad wishes!

Read more
Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

License missing

Hein Profijt
Newcomer

Good Day all,

 

I have recently restarted a Laptop after it sitting for 5 months, after doing all the Windows Updates I opened GS License Manager Tool and I had to update my GS License. After Updating the license it vanished. I then opened GS License manager pool and there is said that the license was still active on the laptop.

I then went ahead and updated GSL Manage tool and the Code Meter Drivers, but still no License.... 

has anyone had this problem? and how do I solve this problem? 

1 REPLY 1
Karl Ottenstein
Moderator

If after re-starting your computer, this issue remains the same, you'll need to contact your local technical support (specific to your country) for assistance.

https://graphisoft.com/contact-us

 

Note that the above web site uses your IP address to present you with your local contact.  If you use a VPN, or an internet service provider in a neighboring country, the contact info may not be correct.

 

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.7, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB