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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.

Yet [another] License Error

qingdom
Enthusiast

I have this problem for the last months from time to time, i thought it would be FIXED.

 

Still when i need the most to work i cannot download the license due to graphisofts servers.

It is annoying to have to wait for hours doing nothing when you could already be done with it.

 

For a software so expensive, are you going to fix this or not? Can we work or not?

 

Operating system used: Windows 11


Error 1.jpgError 4.jpgError 2.jpgError 3.jpg

AC27 INT | WIN10
2 REPLIES 2
Benjamin Dani
Graphisoft
Graphisoft

Hello there, 

 

Thank you for your feedback. 

Most of the errors on these screenshots were temporary server side issues.

The error "Connection to the server could not be established" however, could be a local problem. If you see this error regularly you can try giving the CodeMeter folder read + write access on your computer. 

 

If you experience any similar licensing related issues, please collect a License Manager Tool log for further investigation and send it to your local support as soon as possible so they can act quickly to help you find a solution. 

 

Best regards,

Dani Benjamin
Technical Support Engineer

If i start the computer now and i need something to be done urgently, one hour of not being able to work for me is not a temporary issue.
It is lost time and money.

AC27 INT | WIN10

Setup info provided by author