Helvetica Font - Text disappears when publishing to PDF

[LAL]

Hi,

We are using macOS and ArchiCAD 24, and we have also encountered this issue in previous versions.

We use the Helvetica font that comes preinstalled on macOS. When we publish to PDF, all text using this font disappears.

Other users on the same teamwork file do not have this issue, and it does not affect other PLN files. This happens randomly, and it is not isolated to a specific macOS version

We would appreciate any help you can provide in resolving this issue.

[Lingwisyer]

Single file on a single computer? Single file on multiple computers?

[LAL]

Single file on a single computer

Strangely enough, this has happened to different files on different computers

There have been a couple of not very good workarounds - restarting the computers sometimes helps, in other instances, we had to reinstall the font

[Aaron Bourgoin]

This occasionally happens to us. Different fonts. Re-starting the publishing computer and re-publsihing has, so far, solved the problem.