Issues with modeling in 3d - height stretch - AC27

tomyg · ‎2023-11-09

Hey all,

Having issues with using the 'stretch height' command in 3D. It seems to jam up the program, the only way to fix the issue is click off along the top bar of the window and then back into the working space.

Seems to be happing across the board with this command in 3d - not just isolated to cabinets.

the X marks where i need to click to get it back. This is the same across a team of 8.

AC27 - height stretch.jpg

Oleksandra Vakariuk · ‎2025-02-12

Hello,

I would like to inform you that this issue was fixed in Archicad 28.1.0 Update. Please note that the fix is "switched off" by default because it causes a slight performance decrease in drawing update. A registry setting should be adjusted to activate the fix:

(Important: Make registry changes at your own risk. If you are not technically prepared, please contact your support team for assistance.)

Close Archicad if it is running.
Open the Registry Editor application and navigate to this directory: Computer\HKEY_CURRENT_USER\Software\GRAPHISOFT\Debug\DG.
Double-click on "CefUseBackgroundPriorityMessages" and change its value to 1. (Switch it back to 0 if you would like to deactivate it.)

Please note that the switch is not version-dependent, so once you change it, the fix will be activated in all installed Archicad versions equal to or newer than Archicad 28.1.0 Preview Update.

Kind regards,

Oleksandra

Oleksandra Vakariuk

Technical Support Engineer

View solution in original post

Lingwisyer · ‎2023-11-10

Having the click on the AC window header would imply that when you are selecting the Height Stretch option, something is causing the AC window to cease to be the active window. If you are on Windows, you can confirm this was the header text will fade out. On macOS, I believe the window buttons at the top right change.

Could you boot in Safe Mode then start a new AC project with no addons loaded?

AC22-28 AUS 3110	Help Those Help You - Add a Signature
Self-taught, bend it till it breaks	Creating a Thread
Win11 \| i9 10850K \| 64GB \| RX6600	Win11 \| R5 2600 \| 16GB \| GTX1660

danielk · ‎2024-01-17

Hello @tomyg,

I am having the exact same issue on my desktop, but it works perfectly fine on my laptop, so I am suspecting it has something to do with the hardware/drivers. Since it is happening in 3D, maybe something is worng with the GPU or its driver?

@Lingwisyer, That is not the case, the window is still active, it just freezes.

Have you been able to resolve this? What was the solution?

Thanks!

Ion Stavropoulos · ‎2024-02-03

I am facing the same issue and yes, clicking anywhere "outside" is the only way to terminate the jam.

AC user since 2004 (Version 9)
LENOVO/ LEGION PRO 5/ 13th Gen Intel(R) CoM) i7-13700HX 2.10 GHz/ RAM 32,0 GB/ NVIDIA GeForce RTX 4070 Laptop GPU/ Windows 11

Ion Stavropoulos · ‎2024-02-03

On the contrary, I am facing the same issue on my laptop. It's a Lenovo Legion Pro 5, with GPU NVIDIA GeForce RTX 4070.

AC user since 2004 (Version 9)
LENOVO/ LEGION PRO 5/ 13th Gen Intel(R) CoM) i7-13700HX 2.10 GHz/ RAM 32,0 GB/ NVIDIA GeForce RTX 4070 Laptop GPU/ Windows 11

Ion Stavropoulos · ‎2024-02-03

GS, please address this problem

AC user since 2004 (Version 9)
LENOVO/ LEGION PRO 5/ 13th Gen Intel(R) CoM) i7-13700HX 2.10 GHz/ RAM 32,0 GB/ NVIDIA GeForce RTX 4070 Laptop GPU/ Windows 11

MASz · ‎2024-03-12

Same issue here.

Apparently it is already logged as a bug: DEF-16609

AC28 AUS, Windows 11, i9 14900K, RTX3090, 128GB DDR5, 4k144 display

PLMARCHITECT · ‎2024-04-16

I am having the same issues. It happens on both my laptops. It doesn't happen in V26. I am interested when an update comes out if they are working on it already.

Bee-am · ‎2024-04-18

I'm also experiencing this issue, and clicking on the window top bar doesn't seem to work.

Is there an update on this bug?

Bee-am
---
Designer Innovator + Generalist
Architecture, 3D Visualization, Web Solutions

ElmiP · ‎2024-04-22

i can't help but notice how archicad is getting more and more stupid and lazy in creating really useful and actual tools. No AI and other...

Issues with modeling in 3d - height stretch - AC27

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