Major Railing Bug - Please Confirm

[kittonian]

Spent the entire morning trying to figure out what I was doing wrong, only to find that this seems to be a pretty major bug in the railing tool.

Issue:
Associative railings using panels and inner posts do not respect the "left offset from previous post" or any of the offsets for that matter. Nothing changes.

Workaround:
If you draw a static railing, everything works as it should and all offsets are respected.

I had created custom panels and needed to use the offset values in order to line everything up correctly for the staircase. However, with or without custom panels, this bug seems to be rampant. The moment I drew the railing statically everything started working as it should.

[kittonian]

Update:

When adding inner posts and specifying an exact dimension from previous post the custom railing panel does not fit in this width.

To reproduce:

1. Create a railing with a single inner post with a distance from previous set to 2'-6"
2. Create a custom railing panel out of a slab turned into a morph that is exactly 2'-6" wide
3. Edit your railing to include your new custom railing panel and see that it does not fit into the 2'-6" width but instead fits into a 2'-4" width (adjust your distance from previous on your inner post to be 2'-4" to confirm)

[Lingwisyer]

Works fine for me, both static and associative. I am using metric though.

If you open your custom panel object, does the vert{2} section form the correct sized shape?

vert{2}	           0,            0,        -0.02, 1	!	#1   VertId=0
vert{2}	           0,            0,            0, 1	!	#2   VertId=0
vert{2}	           0,         0.76,        -0.02, 1	!	#3   VertId=0
vert{2}	           0,         0.76,            0, 1	!	#4   VertId=0
vert{2}	        0.76,            0,        -0.02, 1	!	#5   VertId=0
vert{2}	        0.76,            0,            0, 1	!	#6   VertId=0
vert{2}	        0.76,         0.76,        -0.02, 1	!	#7   VertId=0
vert{2}	        0.76,         0.76,            0, 1	!	#8   VertId=0

Ling.

[kittonian]

Looks like (at least from your attached photo) that it does not work for you either and your panel is overlapping your inner posts.

[Lingwisyer]

kittonian wrote:
Looks like (at least from your attached photo) that it does not work for you either and your panel is overlapping your inner posts.

Nope, my inner posts are effectively ZERO, just to show where they are. If I make them overlap, you see an extra line in the adjacent panel. The panel is 760mm (approx 2'6") and the inner post spacing is the same.

[Minh Nguyen]

Hi kittonian,

Thank you for posting this issue here, and I'm sorry about this experience!

I will have our Technical Support team take a look at this.
It might be a defect with the software though, but nevertheless, I will reach out to you again here once we conclude the investigation.

Best regards,
Minh

[Minh Nguyen]

kittonian wrote:
Spent the entire morning trying to figure out what I was doing wrong, only to find that this seems to be a pretty major bug in the railing tool.

Issue:
Associative railings using panels and inner posts do not respect the "left offset from previous post" or any of the offsets for that matter. Nothing changes.

Workaround:
If you draw a static railing, everything works as it should and all offsets are respected.

I had created custom panels and needed to use the offset values in order to line everything up correctly for the staircase. However, with or without custom panels, this bug seems to be rampant. The moment I drew the railing statically everything started working as it should.

Hi,

I am very sorry for the long wait! I think we have found out the issue that is causing this. But to make sure that they are the same, could you send me a sample file which shows this issue? If they are a match, then I'm afraid we are having a pretty big issue here!

Thank you very much for your help! I am looking forward to hearing from you!

Best regards,
Minh

[Tincan561]

I am having a similar problem with railings. However I have no workaround. it doesn't matter whether the railing is static or associative, as soon as I turn a corner AC does not recognize "Right Offset from Inner Post". Can someone help me with this?

In the attached png file, both railing have the same settings and a 3" inset for the panel. As soon as I turn a corner the right inset disappears.

[Minh Nguyen]

Tincan561 wrote:
I am having a similar problem with railings. However I have no workaround. it doesn't matter whether the railing is static or associative, as soon as I turn a corner AC does not recognize "Right Offset from Inner Post". Can someone help me with this?

In the attached png file, both railing have the same settings and a 3" inset for the panel. As soon as I turn a corner the right inset disappears.

Hi,

Thank you for sharing the issue and I am very sorry sorry about the issue!

Unfortunately, I was unable to replicate this issue on Archicad 23 INT build 5005. First I would like to make sure that Archicad is updated.

From your signature, I believe you have Archicad 23 installed. Which language version are you using? Can it be replicated with a brand new file? Do you mind sharing an example file with me for further investigation?

Thank you very much!

Best regards,
Minh

[Tincan561]

Please send me a private email and I can send you a link to the file.