Archicad saves ‘Preferences’ and ‘Work Environment’ files on your computer to ensure you find your own customized environment next time you start Archicad. In rare cases these files can become corrupt, leading to issues within the program. In such cases, as a troubleshooting step, try deleting these files. But before doing this, be sure to do some preparation ahead of time.
1. Backup Work Environment
If you have a customized Work Environment (custom toolbar/palette placement and custom shortcuts) store and export your customized Work Environment for safe-keeping as outlined here.
2. Write Down BIMcloud login Info (Not Applicable to Archicad Solo)
If you are using Teamwork, write down the address of the BIMcloud and your username (case sensitive) and password to log back into the BIMcloud after the next steps.
3. ! IMPORTANT ! Send in All Changes on TW Projects From Your Workstation (Not Applicable to Archicad Solo)
In all other joined projects, send in any changes in all Teamwork projects in all versions. The Preferences Cleaning will delete the local copies on your computer, so be sure your unsent changes are synched to the BIMcloud.
4. Quit Archicad
Steps of cleaning preferences
5. Locate and delete the following files:
macOS:
A. Visit your User Library folder (hidden).
Note: Visit this link to learn how to access hidden files and folders.
B. Delete following file and folders (where xx stands for the version number of Archicad):
• ~/Library/Application Support/Graphisoft (Delete folder)
• ~/Library/Caches/Graphisoft (Delete folder)
• ~/Library/Preferences/Graphisoft/AC-64 xx.0.0 yyy v1 (Delete folder)
• ~/Library/Preferences/com.graphisoft.AC-64 xx.0.0 yyy v1.plist (Delete file)
Windows:
A. First, make sure to Unhide Hidden Files and Folders.
Note: Visit this link to learn how to unhide hidden files and folders.
B. Delete following file and folders (where xx stands for the version number of Archicad):
• C:\Users\<Username>\AppData\Roaming\Graphisoft (Delete folder)
• C:\Users\<Username>\AppData\Local\Graphisoft (Delete folder)
• C:\Users\<Username>\Graphisoft (Delete folder)
C. Use Caution on this last step which involves entering the Registry Editor to delete the Graphisoft registry key.
Note: Please visit this link to learn for information on how to safely delete the Graphisoft registry key.
6. Launch Archicad and test to see if the problems remain.
7. If using Teamwork, login to the BIMcloud using the BIMcloud address and user login info noted in step 2.
