Archicad 29 is unusable due to Teamwork errors. Please review a measure to provide a partial refund

[Lee KiSeong]

Archicad 29 is unusable due to Teamwork errors. Please review a measure to provide a partial refund of the Archicad 29 subscription fee.

Hello.

This is the first time in 14 years I have had such a terrible experience.

The client computers are Macs. The server is Windows 11.

The time servers are all identical, set to time.apple.com. (I even attempted to unify the time on the Windows server using the UTC method, but it was of no use.)

The error shown in the image below appears 3 to 4 times a day, causing about 30 minutes to an hour of work to vanish each time. I am suffering significant financial loss.

I converted from a perpetual license to a subscription and prepaid for 3 years.

The exact same issue occurs in SaaS as well. Only in version 29!

Graphisoft has completely failed with version 29.

What is even more despairing is that I have seen many reports of similar issues to mine in the community.

Yet, Graphisoft has absolutely no idea what the cause is.

I received a response telling me to clear the cache files and test again.

If the cache files are the problem, then why does version 28 work perfectly fine without issues?

Please take a look at what I have gone through over the past 2-3 days.

[Lingwisyer]

This is going a bit tangent to this thread?

"See everything at once"? The whole point of Design Options is that your Options within each Set are mutually exclusive in order to prevent conflicts... Foyer design 1 and design 2, facade design 1 and design 2. Having a similar functionality to Trace & Reference for DOs would be nice though and address Lazlo's point, something for a wish.

[Davor P]

I meant it as a troubleshooting step - so you only need to check each story once.

[Brandon-W_DWa]

I agree with the tangent... but I appreciate everyone's assistance. @Laszlo Nagy , I will check for distant elements, the project indeed has many design options. My original intent on posting in this thread was to get some advise on how to properly clear TW cache. Since my original inquiry however, I have found an official Graphisoft Support page here, so will give that a go. Thanks all.