BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[Patrick M]

another one... seriously, can't make this **** up!

[OleOle]

We had a quite well functioning Bimcloud setup, but we needed to update our Windows server version to run 27 and 28 in teamwork. After we replaced our old Windows 2016 servers with new servers, rolled back our Bimcloud to new hardware and updated to the latest version of Bimcloud we have been in a nightmare of errors and bad performance. Same kinds of errors you have been experiencing, but no indication on the server of anything being a problem. Also worse performance than on the old server, even if the hardware is a lot faster and the server is barely using any resources. With these kinds of error messages it is also impossible to know where to start the troubleshooting. 

[Patrick M]

any one at Graphisoft have any input on this? it's kind of ******* ridiculous. This is nearly a daily issue (some days there I get multiple questions about this). Looking through the forum, there are threads of the same problems; dozens of threads.
Its not like this is a "me" issue. Just one that we are all apparently ignoring and/or living with.

here's todays sampling. If nothing else, anyone have a suggestion of what I can tell my guys other than "yup, archicad sucks sometimes... gotta save a pln and redo your work"?

[Laszlo Nagy]

Patrick, have you contacted your local support? I think they are the ones who should be helping you get to the bottom of this issue.

[Karl Ottenstein]

Hi Patrick,

I just noticed this thread since you bumped it... and just want to confirm if your signature is correct that you are running macOS 11.5.2 rather than a more recent version... like 15.2?

And, I did not see where you said what flavor of BIMcloud you are using.  If SaaS, then there should be no problem on that end.  If self-hosted, what version and what OS is the server running?  All BIMcloud and OS have had all available updates applied?

Does seem like an issue for local support, though, as Laszlo suggests.

Cheers,

Karl

[Patrick M]

hey, at least it's a NEW one, never seen this one before... can we just get t/w to work?

 

[torben_wadlinger]

Sorry to say that but without knowlege of your IT-Infrastructure no one can answer your questions or give you a proper hint for a solution.

what is your server hardware and software?

what other services are running on your server? On what ports?

What is the structure/topology of your network?

Is the hardware ok, especially the NIC? I ask because I had an issue with my own network data rates extremely dropping without any cause. In the end the thermal paste of the cooler was to old and after renewing it everything was fine again.

did you record the data traffic with Wire Shark? This is essential for any diagnosis!

[Patrick M]

Here is a sampling of todays glorious fails of archicad to perform the most basic function of saving people's work. Any word AT ALL from ANYONE at Graphisoft on getting a reliable platform for us? I mean, if my clients working on $50m projects are losing a day of billable work because entire teams have to redo their work, what is the incentive to stick with archicad? They could re-tool to Autodesk for less than the fee of one project... get this **** together!?! 
  
or can anyone at least give me a suggestion on what may be going on here? this is 3 different offices, one with a full bimcloud license, two with bimcloud basic... nothing tricky like remote/vpn connections, just basic failed s/r ***t!

[Patrick M]

Torben,
I work with multiple offices. They ALL have these issues popping up. Most (not all) are Mac with a PC server. Most (not all) are on bimcloud basic. I can't give you a server hardware and software configuraiton, ports, etc. because they are all slightly differently configured. Given the range of firms, file sizes, configurations, etc... this is not a "me" issue. I'd like to think maybe this is something I'm not seeing, but I think the fact that I am working with so many firms using different configurations, all with in-house IT guys sorting through their end, this HAS to be a graphisoft shortcoming. It could be that smaller consultants and bim managers only working in a single office on a handful of projects don't have the bandwidth to see the sh**show that I'm up against. I recognize my position is unique in the community... but I'm at my wits end with this.

[scottjm]

In our office of 35-40 regular archicad users, we get maybe 1 or 2 teamwork errors a month and they typically only happen after a local crash and local teamwork data corruption.

We run 4 Bimcloud basic servers for 23 and 26 and our two offices connected by a 1gbps WAN. All Bimcloud servers are running on a separate VMs running Windows server 2022. Our project sizes range from 1-10gb with up to 15-20 users on some projects. 

I did have one user who would get frequent teamwork errors, persistent across multiple versions, servers, projects and machines. Never worked out why, the only thing I could work out was they might have been repeatedly sending and trying to release simultaneously. 

Frustratingly the only real way to get to the bottom of things is to systematically log every error, export logs and create twpackage files for analysis. But this is incredibly 0ainful and time consuming.

I did have reports that railings and curtain walls in one file were causing tw issues many years ago. 

Kicking out any user who hasn't been in the project recently and getting users to regularly reload project from server has become part of our regular work flows. I had been told that the tw server holds a cache on the server of the state of the file at the time of every users last connection. If you've got users who haven't been in the file for months, it's just wasting storage on the tw server. 

I know this doesnt solve any of your issues, just my 2cents on our experience with tw being fairly stable with a largish office with large projects.