Gary,
Latency on the network connection is probably the cause of the occassional offline status. To test if latency is the culprit, in the command prompt from the remote user’s computer type:
- ping yourBimServer.yourcompany.com
Or if you know the IP address of the computer that hosts your bim server then type:
- ping ip_address_of_bim_server
If the “time=” portion of the response is higher than 40ms, the latency may be causing some timeouts. If a send/receive times out while setting up a connection to the server it will report to the user that the server is offline. A second or third try might succeed. At any rate it is important over such connections that the send/receive happen in the shortest amount of time.
This is why I highly suggest that your remote user change the compression settings of ArchiCAD. These can be found in the Registry under the folder
- Computer\HKEY_CURRENT_USER\Software\GRAPHISOFT\ArchiCAD-64\ArchiCAD-64 16.0.0 USA R1\Teamwork
** In the above example I am guessing you are using a USA localization of ArchiCAD, but this could be INT, AUS, GER, etc. **
Next,
- Disable CompressionAutomaticConfigurationEnabled by changing its value to 0.
Change CompressionLevel to 9
CompressionEnabled should be set to 1
By using these settings, data sent through the network will be compressed to the maximum possible compression level. This is very important over low bandwidth connections or connections with notable latency. VPN has a tendency of tricking ArchiCAD into thinking it is communicating with a low latency high bandwidth network, so in cases of VPN the above settings are essential.
Hope this helps,
Ed
Graphisoft Technical Support
