When attempt to export users or roles from BIMcloud Basic, BIMcloud or BIMcloud as a Service, using Mozilla Firefox 84.0.1, the result is a .ZIP file instead of .BIMUsers or .BIMProject. This .ZIP file cannot be imported to another or same BIMcloud later.
Due to a regression issue of Mozilla Firefox 84.0.1, some file extensions are automatically replaced by the .ZIP extension.
When file is downloaded, rename it to the corresponding file extension. See examples below:
Rename Users.myBIMcloud.zip to Users.myBIMcloud.BIMUsers.
Rename Roles.myBIMcloud.zip to Roles.myBIMcloud.BIMRoles.
Once file extensions are replaced, exported users and roles can be imported again to BIMcloud.