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Exporting Users or Roles from BIMcloud Results .ZIP File from Mozilla Firefox 84.0.1

Noemi Balogh
Community Admin
Community Admin


When attempt to export users or roles from BIMcloud Basic, BIMcloud or BIMcloud as a Service, using Mozilla Firefox 84.0.1, the result is a .ZIP file instead of .BIMUsers or .BIMProject. This .ZIP file cannot be imported to another or same BIMcloud later.


Due to a regression issue of Mozilla Firefox 84.0.1, some file extensions are automatically replaced by the .ZIP extension.


When file is downloaded, rename it to the corresponding file extension. See examples below:


Rename to Users.myBIMcloud.BIMUsers.


Rename to Roles.myBIMcloud.BIMRoles.

Once file extensions are replaced, exported users and roles can be imported again to BIMcloud.

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