Showing results for 
Search instead for 
Did you mean: 
Showing results for 
Search instead for 
Did you mean: 
2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Teamwork & BIMcloud

Read articles about Teamwork, BIMcloud, BIMcloud Basic, BIMcloud Software as a Service, network settings, etc.


BIMcloud logs and diagnostic data

General BIMcloud logs locations The following folders contain log and database files that are useful for troubleshooting. WindowsmacOS BIMcloud Manager log files C:\Program Files\GRAPHISOFT\BIMcloud\Manager-\Logs BIMcloud Manager data files C:\Progra...

Teamwork operations are slow

Related versions: v19 and newer Archicad users experience slow down or freeze during Teamwork operations (Send & Receive, Send, Receive, Reserve, Release) in teamwork projects. Possible reasons based on the frequency of occurrence Archicad or BIMclou...

BIMcloud Server is Not Accessible

Applies to: BIMcloud and BIMcloud Basic from version 19 and above The status of the BIMcloud Server is Not Accessible, but the BIMcloud Manager is still accessible from Archicad or a browser. Users are not able to join projects. Joined projects indic...

BIMcloud Server cannot be started

Related versions: 2018.2 and newer The BIMcloud Server is stopped and cannot be started anymore. The BIMcloud Manager is still accessible from Archicad and from a browser as well. From version 19, although, the BIMcloud Control Icon shows that the Se...

BIMcloud Support Tool

Applicable: from BIMcloud 2020.2 To make support for BIMcloud related cases easier and faster, from BIMcloud 2020.2, GRAPHISOFT provides a new support tool to collect the necessary data for investigations. This article is covering the usage of the to...

wp-content_uploads_2020_12_bimcloud-support-tool-1.png wp-content_uploads_2020_12_bimcloud-support-tool-2.png wp-content_uploads_2020_12_bimcloud-support-tool-3.png wp-content_uploads_2020_12_bimcloud-support-tool-4.png

Changes in Compatibility of BIMcloud Installation

Affected versions: from BIMcloud 2020.2, 2022.3 The compatibility of BIMcloud updates released so far has two levels. Of course, this depends on which version we would like to update to the newest version. BIMcloud 2020.2From BIMcloud 2020.2 it is no...

BIMcloud System Components

BIMcloud Manager Services and Processes WindowsmacOS Main service Service name: PortalServerService-v(Manager-) Service display name: GRAPHISOFT BIMcloud Manager (Manager-) Processes: LicenseManager.exe node.exe TeamworkPortalServerManager.exe Tray ...

How to Downgrade from BIMcloud to BIMcloud Basic

Preparation is key to an uneventful downgrade process. The more features of BIMcloud that were used the more important the preparation process is. For instance, in step 3 shown below, one will be required to delete incompatible projects. To preserve ...

wp-content_uploads_2017_10_Warning_18x18.png wp-content_uploads_2019_04_downgrade1.png wp-content_uploads_2019_04_downgrade2.png wp-content_uploads_2019_04_downgrade3.png

Working from Home with Archicad

At GRAPHISOFT we are doing our best to assist our users during the challenging times of the COVID-19 outbreak.Read this article to learn how we can help you. If you are considering to work from home, you will need to prepare your environment to be ac...

Network Requirements

Related versions: v19 and newer, BIMcloud as a Service Addresses Domain names or IP addresses Before installing any server products, consider how the server(s) will be accessed by clients (Archicad, BIMx) and other servers (BIMcloud). Plan for a long...

wp-content_uploads_2016_06_Info_18x18.png wp-content_uploads_2020_04_BIMcloud-connection.png wp-content_uploads_2017_10_Warning_18x18.png

How to Tell if BIMcloud or BIMcloud Basic is Installed

BIMcloud and BIMcloud Basic use the same installer. Therefore it is possible to install the licensed product by mistake. If you do not know what is the difference between BIMcloud and BIMcloud Basic, please check out our product overview site. Indica...

wp-content_uploads_2018_10_bimcloudbasic.jpg wp-content_uploads_2018_10_bimcloud.jpg

How to Activate BIMcloud Basic

During the final steps of installing and configuring your BIMcloud Basic you must activate your BIMcloud Basic installation. Start the activation process in the browser based Manager interface The home page of the Manager interface notifies you to ac...

wp-content_uploads_2019_02_bimcloudbasicactivationhomepage-1024x726.jpg wp-content_uploads_2019_02_bimcloudbasicactivationserverspage-1024x213.jpg

BIMcloud Basic Does not Pair Manager with Server

After installation of BIMcloud Basic, BIMcloud Server does not show up as an available Server on the Manager web interface. Pair BIMcloud Server to BIMcloud Manager manually Follow these 3 steps: Upgrade BIMcloud Basic to BIMcloud - this is a complet...

Failed to create Project or Library snapshot

Applies to: BIMcloud and BIMcloud Basic v22, v21, v20, v19 The project or library snapshot creation failed. Possible reasons based on the frequency of occurrence Available data storage is low Check the available space on the data store where the BIMc...

BIMcloud Backup Guide

Related versions: v18 and newer Backing up your BIMcloud is essential to avoid data loss and minimize the time needed in case of a disaster recovery. Your backup can also be used for moving the Teamwork Projects and Libraries or even the entire insta...


Start and Stop BIMcloud manually

There are two options to Start or Stop BIMcloud manually (the results are the same in case of both options): Using the BIMcloud tray icon. Directly starting or stopping the services of BIMcloud. Start and Stop BIMcloud components using the BIMcloud t...

wp-content_uploads_2018_07_BIMcloud_tray_icon_Windows.png wp-content_uploads_2018_07_BIMcloud_tray_icon_macOS.png wp-content_uploads_2018_07_Windows_Services-e1532078462854.png wp-content_uploads_2018_07_Windows_service_properties.png

Project Library Folder in BIMcloud

The Past In v21 and older versions libraries had their own page in the BIMcloud Manager and the library list was flat. it was possible to control each library’s access individually with detailed permissions, but it was hard to manage libraries from a...

wp-content_uploads_2018_07_1-300x234.png wp-content_uploads_2018_07_2-300x159.png wp-content_uploads_2018_07_3-300x178.png wp-content_uploads_2018_07_4-300x176.png
Ed Brown Graphisoft Alumni

How to update BIM Server to BIMcloud Basic

Any BIM Server starting with version 19 can be updated to BIMcloud Basic. Please consult with the FAQ chapter below for further information. Before Installing Check which BIM Server versions you have installed on the machine. BIM Server 18 is not com...

wp-content_uploads_2018_06_Install-Option.png wp-content_uploads_2018_06_BIM-Server-20-Selection.png wp-content_uploads_2018_06_Lunch-After-19-Manager-is-Done.png wp-content_uploads_2018_06_Select-20-Server.png

How to migrate to BIM Server 21

Related version: v21 Before migrating Before migration make sure that you have a full backup and appropriate time for the migration process! Install BIM Server 21 As a first step choose a computer you would like to install the new BIM Server on. This...

Warning_18x18.png Info_18x18.png

Troubleshooting Connection Errors in Archicad Teamwork

These are general troubleshooting steps you should take if users are having trouble connecting to the BIM Server in a local area network (LAN) environment. General signs of possible connection issues are the following error messages: "Cannot Connect ...

wp-content_uploads_archicadwiki_teamwork-connectionproblems--sharinghostname.png wp-content_uploads_archicadwiki_teamwork-connectionproblems--terminalhostname.png

BIM Server Migration on Mac OSX versions 10.7 thru 10.11

Issue After upgrading to 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion) or 10.7 (Lion) the BIM Server (versions 13 thru 17) issues the following message Teamwork Monitor Service of one of installed modules is not running...

wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--startup.png wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--repair.png wp-content_uploads_archicadwiki_bugs-teamwork-bimserverlionmigration--unregister.png