About Rob

Rob · 2025-08-05

こんにちは、日本のみなさん。このトピックでは、カスタマーサクセス部門に対する皆さんのご意見、そしてそれが皆さんのビジネスにどのように貢献・支援していると感じられているかをお伺いしたいと思います。特にお聞きしたいのは、弊社のカスタマーサクセス（たとえば：テクニカルサポート、Community や BIM ClassesやBIMマネージャプログラムのコース、Archicad のアプリ内オンボーディング、ヘルプコンテンツなど）が、競合他社との比較において大きな差別化要素／競争優位として認識されているかどうかです。この話題の背景には、現在業界内で...

Rob · 2025-07-31

Olá a todos, Meu nome é Robert Kalocay e sou Diretor de Global Customer Insights. Gostaria de saber a opinião de vocês sobre o departamento de Customer Success (Sucesso do Cliente) e como vocês percebem sua contribuição e apoio ao sucesso do seu negócio. Tenho muita curiosid...

Rob · 2025-07-31

Hallo zusammen, in diesem Thema geht es um eure Meinungen zur Customer-Success-Abteilung und darum, welchen Nutzen bzw. welche Unterstützung die Abteilung aus eurer Sicht für euer Unternehmen bringt. Mich interessiert insbesondere, ob ihr die Customer-Success-Leistungen im V...

Rob · 2025-07-29

Hi all, This topic is about your opinions regarding Customer Success department and its perceived contribution and help to your business. I would be very curious to know whether you would consider CS services as a major differentiator / competitive advantage when comparing w...

Rob · 2024-07-16

Dear Graphisoft Community members, We're introducing a dedicated space in Graphisoft Insights to keep you updated on developments and progress related to the new Wishlist and Public Roadmap. Spring Clean-Up Results We are thrilled with the outcome of the Spring Clean-Up camp...

Rob · 2025-12-08

Thank you to everyone who took the time to share their stories and perspectives. Your honest input and real-life experiences are truly valued—not only do they help us understand your needs, but they also create a stronger, more supportive community for all. Keep the conversa...

Rob · 2025-11-24

Danke an alle, die sich die Zeit nehmen, ihre Anliegen und Perspektiven zu teilen. Eure ehrlichen Meinungen und Erfahrungen sind sehr wertvoll – sie helfen uns nicht nur, eure Bedürfnisse besser zu verstehen, sondern schaffen auch eine stärkere und hilfreichere Community für...

Rob · 2025-11-24

Muito obrigado @Diego Barreto , @Julia Saldanha e @Dimitrius Megalomat por compartilharem suas histórias e perspectivas. Suas contribuições e experiências são valiosas pra gente. Não hesitem em entrar em contato diretamente comigo, caso queiram continuar a conversa e prefira...

Rob · 2025-09-08

@MatteoDes I appreciate your concerns, but I am not sure how your post contributes to this topic.

Rob · 2025-09-08

@Erik Bjornhage Perhaps best discussed over some sort of hot or cold beverage...  Ha! I would love that... perhaps one day I will make it to Sweden and we can catch up in person.... prefer cold drinks though 

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顧客サービスがビジネスの成功にもたらす貢献について

Contribuição dos serviços de atendimento ao cliente para o sucesso do seu negócio

Wie wichtig ist der Customer Service für den Erfolg Ihres Unternehmens?

Customer Services contribution to your business success

Wishlist Spring clean-up is wrapped - here’s what’s next!

Re: Customer Services contribution to your business success

Betreff: Wie wichtig ist der Customer Service für den Erfolg Ihres Unternehmens?

Re: Contribuição dos serviços de atendimento ao cliente para o sucesso do seu negócio

Re: Customer Services contribution to your business success

Re: Barriers to BIM...?

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