Installation & update
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AC19 installation error

KeesW
Advocate
I've installed AC19 on three of our computers. At the completion of each installation, AC19 has come up with the following error message:

'During installation one or more files could not be accessed'

It does not seem to affect the operation of AC19 (for the brief moments I've tried it) but it must mean something. Anybody else out there get this message?
Cornelis (Kees) Wegman

cornelis wegman architects
AC 5 - 26 Dell XPS 8940 Win 10 16GB 1TB SSD 2TB HD RTX 3070 GPU
Laptop: AC 24 - 26 Win 10 16GB 1TB SSD RTX 3070 GPU
7 REPLIES 7
Katalin Borszeki
Graphisoft
Graphisoft
Hi KeesW,
this message usually pertains to a scenario where there is a problem with permissions. Are you running the installer as an admin? If not, please try to run it with administrator privileges! Thanks, k
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
KeesW
Advocate
Thank you Katelin. I've run them all in the normal fashion and since I am the owner of the computers, I assumed that I had administer's rights. What files are likely to be missing and will it make a difference?
Cornelis (Kees) Wegman

cornelis wegman architects
AC 5 - 26 Dell XPS 8940 Win 10 16GB 1TB SSD 2TB HD RTX 3070 GPU
Laptop: AC 24 - 26 Win 10 16GB 1TB SSD RTX 3070 GPU
shtarkel
Participant
Make reinstall with clicking on Run as Admin
Katalin Borszeki
Graphisoft
Graphisoft
If your permissions are in order, please try to download the installer file again. It might have gotten damaged. Tx
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
Gorazd
Booster
I also encountered similar problem on one machine, but the message is :
ArchiCAD 19 installer has detected that your operating system is not supported
System is ofcourse more than capable, and there is AC18 running just fine. I have also upgraded my win8.1 to win10, hoping that it would make a difference, but no such luck. Anybody have any suggestions?
------

Gorazd Rajh

AC 25, Ryzen 9 5900HS, 48 GB RAM, RTX 3080, Win 11
Katalin Borszeki
Graphisoft
Graphisoft
Hi, please check this article, although this is for AC18, there are some similar troubleshooting issues.
http://helpcenter.graphisoft.com/?p=41383
Also, see if under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\Current Version the number is above 6.3. For win 8.1 the number was 6.3 and it has to be above that number! Tx
Katalin Borszeki
Implementation Specialist
GRAPHISOFT

http://helpcenter.graphisoft.com - the ArchiCAD knowledge base
Gorazd
Booster
Thank you for link. Finally worked with copying the content of DVD to PC and installing from ArchiCAD folder.

All good now.
------

Gorazd Rajh

AC 25, Ryzen 9 5900HS, 48 GB RAM, RTX 3080, Win 11

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