Archicad 28 build 4000 28.1.0 Preview crashing

[calroc11]

Hi, 

I recently updated Archicad 28 with the latest build, since then archicad has been constantly crashing...Anyone facing a similar issue.

I tried working on 3 different projects and facing the same issue, not sure what the solution is unless there is a new update...

let me know.

Caleb

Operating system used: Windows 4000

 

[MitchD]

Yep, updated one of my machines and experienced repeated crashes as well. rolled back to 28.0.3 for now.

[Barry Kelly]

Make sure you send in the bugs, keep note of the bug number and follow it up with your local support.

Very important to do this.

Barry.

[Srinivas]

Yep, same issue on 3 of our PC's and on various projects. 

[calroc11]

i tried repairing the file, but still the same, i plan to roll back, just wondering if it would not cause issues opening files in the previous update...any backward compatibility issues...

[Barry Kelly]

It shouldn't be a problem as a 28 file should be fine in any update version of 28.

But if the new update is crashing then you won't have saved in the updated version anyway.

Barry.

[calroc11]

Hi Barry,

If i decide to revert back to the old update 28.0.3, whats the steps to rollback to the old update? do i need to reinstall the hotfix or the entire software ?

can you please share some insights ?

[HK ARCHITECTURE · Accepted solution]

Hi, 

I've been having the same issue since I installed this update. Basically, the crashes happen randomly, sometimes after 20/30 minutes working, sometimes 20 seconds after opening the file. It seems that most of the time this happens when I use a keyboard shortcut to rotate ou move something on a 2D plan (object, wall, etc.), but it's still pretty random.

Yesterday I uninstalled Archicad 28 and reinstalled it with the 28.0.3 update. It seems to have solved the problem.

FYI, the file I've been working with was created and developed on the problematic 28.1.0 update,  so there seems not to be a problem with compatibilty. 

Hope that helps.

[calroc11]

This is the same issue i have been facing for coupe of my projects, when i use the keyboard shortcuts or in the 3D view the software crashes...

[Tamas Gaspar]

Dear everyone,

Thank you for reporting the crash issues with AC28.1.0 Preview. @HK ARCHITECTURE, thanks for letting us know the workaround, it is a big help.

In order to investigate the issue, our development will need the Bug Report IDs. Please send in the bug report after the crash, and publish, here the ID that you receive. We'll check them and get back to you.

Thank you for the cooperation and also for the patience with this matter!

Regards,

Tamás