Archicad "loses" the dongles

[Djordje]

Hi guys!

We have an issue with our network dongles...

They are on a separate machine, that also hosts our BIMcloud Basic. From a few days ago, without any obvious change, except the BIMcloud update, the other machines that pull the licenses from these dongles cannot "see" them any more.

While the networking investigation is ongoing, we have moved the dongles to other machines and reassigned which machine pulls which license, so we can work. But... we like our dongles on the original machine, and not floating around the office...

Ideas, advice, support article links, etc, are appreciated. The dongles are staying, so do not mention soft licenses... not an option 🙂 And if anyone knows whom us poor forgotten users from the Middle East can contact for technical support, that answer would be highly appreciated!

[Djordje]

Thanks, appreciated!