Keyboard shortcuts not working in new surface laptop pro 7 windows 10 home

[Anonymous]

Hello everyone!
Since we are on quarantine I finally have the time to search for a solution for this problem I have since I bought my new laptop. I am in Greece and I had English windows pro 7 for the past years. I am using ArchiCad 22.
Now I bought the new surface pro 7 which had windows 10 and all my shortcuts dont work. I cannot use ctrl + D to move, or shift + R to set a distance. It is frustrating!
Anyone had the same problem ??

[SeRohde]

Hi Wendy,

First check, which Language Windows 10 shows in the Taskbar (bottom right in most cases). For me ist DEU (german).

But sometimes Users hit a Windows 10 specific Shortcut that instantly changes the input Language (and the Keyboard Layout with it aswell). This can mess with the Archicad Shortcuts maybe.

• The shortcut: LEFT ALTKEY + SHIFT
  
  I hit left ALT + SHIFT and it becomes ENG
  
• The shortcut: WINDOWS KEY + SPACEBAR
  Keep holding the Windows key and hit spacebar again to toggle language

Further Reading: There is a way to change Windows Settings regarding the shortcut:
https://winaero.com/blog/change-hotkeys-switch-keyboard-layout-windows-10/

Now we have this out of the way, we can check on Archicad itself.

I am not an active Archicad User but i'd check the "Options > Work Environment > Keyboard Shortcuts" Menu.
Then "Show Shortcut List in Browser"
https://helpcenter.graphisoft.com/user-guide/64820/

To customise Archicad an its shortcuts to your needs, i should follow this Guide
https://helpcenter.graphisoft.com/knowledgebase/25599/

Keep in mind that not all shortcuts are customisable.

[Anonymous]

Hello and thank you for such an analytic answer. Unfortunately, being a 15 years user in Archicad this has never happened before. I have GReek language as you have Deutsch, and english as well and some times when I learn a new language I insert the keyboard to learn to write it, but in archicad this has never been a problem. In every language the shortcuts worked fine!
Also I went to keyboard shortcuts in archicad to re do them but they are all there it says ctrl + S for save I re enter it but still doesn't work!
Strangest of all: when I write with text tool in archicad I can select all text withing the textbox with ctrl + A but when I am "outside" the text box ctrl + A doesnt work.
I am leaning towards a bug maybe?

[SeRohde]

Wendy,

you could try to uninstall other languages as this Topic suggests:

https://archicad-talk.graphisoft.com/viewtopic.php?f=13&t=52106&sid=f1bde191008dd85a6a3f9cf3da18e991

[Jp1138]

I think the problem may have something to do with the touch screen. Can you disable it and try if key combinations work then?

[Anonymous]

Hello. I had the same problem, with Greek language on my keyboard. For me the solution was to make sure that I started Archicad program with ENG language enabled.

[Minh Nguyen]

Dear all,

Thank you very much for sharing your experiences about this topic!

This seems to be a problem with Windows 10. Have you seen the discussion in this thread here?

Please let me know if it helps you with the issue!

Best regards,
Minh