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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Problem installing and using archicad 13

Not applicable
Hi ,

I cannot use ArchiCAD 13 that i downloaded from as a student version. After installing, it says :

Windows cannot access the specified device, path or file. You may not have the appropraite permission to access the item.

I tried to install it with an installer that i received from my friend, but that problem comes up again. Even if i use : 'execute as an administrator".

Is that a virus problem or anything ?

Thanks for you time,

Not applicable
Hi Hugo,

Can you open the software at all? Even in DEMO mode?

Can you advise if you have a current EDU serial number?

Also make sure the date on the computer is correct.
Greg Kmethy
When first running ArchiCAD, it will try to create folders under your user folder (Documents and Settings/USERNAME/) If privileges not allow ArchiCAD to create these folders, then that is a possible cause for this error. Also, some paranoid virus checkers and data safety applications can interfere with this process.

Try to turn off any of such applications before first running ArchiCAD. You can also try what happens if you create a new user on your computer - can you run ArchiCAD in a new user environment?
Gergely Kmethy
VP, Customer Success, Graphisoft
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