Cloud Licenses and Graphisoft ID Inaccessible

[Lee Hankins]

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

[Lee Hankins]

Have you tried logging out of you Graphisoft ID in Archicad and then logging back in?

[Lee Hankins]

Hi,

It's looking like the system has gone down again around 5pm UK time. None of our users can access Archicad, BIMcloudSAAS or the Graphisoft ID website.

[ppumares1]

Yeah, in Spain it's the same.

[Fernando Flores]

Same in Portugal.

[lparke]

Same in Midwest US

[Harbinger]

Ditto in Toronto. OK, once I can live with. THIS is getting ridiculous and I do not think we ever got a full explanation (as promised) as to what happened last time. 

[jStrada]

Any one else out today this lunchtime on east coast

[Tamas Gaspar]

Dear All,

We are currently experiencing issues with our cloud licensing service. Our team is working hard to restore service as quickly as possible. We will keep you updated about any news.

We apologise for any disruption.

Regards,

Tamás Gáspár

[ksjhawk]

We are in DC and just came back online....for now!

[Lee Hankins]

Thanks for the update Tamás. Hopefully it

wont take too long to fix and a permanent solution is in place soon.