Cloud Licenses and Graphisoft ID Inaccessible

Lee Hankins · ‎2025-05-07

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

Lee Hankins
ArchiCAD 4.5 - Archicad 28 Apple Silicon 27.3 | 28 Apple Silicon
macOS Sequoia (15.1.1)

Csaba Kezer · ‎2025-05-08

Hello All,

On Wednesday, May 7, between 4:45 PM and 5:45 PM CEST, a temporary outage affected the Graphisoft ID authentication service.

We understand how disruptive this was for those unable to access Archicad licenses and BIMcloud SaaS services, and we sincerely apologize for any inconvenience caused. Our teams worked closely with our authentication service provider to resolve the issue quickly, and all services have been fully operational since.

We are thoroughly investigating the incident and are implementing permanent fixes to prevent similar issues in the future. In addition, we are strengthening our authentication and cloud licensing services to ensure greater resilience and minimize the risk of service interruptions in the future.

We have direct and close connection to our technology partners to support rapid recovery and uphold high standards of reliability. Our goal is to provide you with uninterrupted access to our services, and we are committed to transparent communication should any issues arise.

Thank you for your understanding. If you have any questions or need further assistance with your Graphisoft ID or cloud licenses, please contact us - we are here to help.

Csaba Kézér
VP, Global Customer Support
Graphisoft

View solution in original post

Brian Howlett · ‎2025-05-07

Down here as well. Can't access BIMcloud, licensing, or Graphisoft ID services.

AlexV · ‎2025-05-07

Sweden. It is completely down right now.

BIM Lead @ BAU
Archicad 21-27
Windows 10 / Xeon W-2245 / RTX A4000 / 64GB RAM / 4K monitor

Jaime-airc_digital · ‎2025-05-07

Same in UK.

Archicad 28 ARM, MacBook Pro M3 Max 128Gb, macOS Sonoma.
/Operations Director /BIM Lead /Architect @ www.airc.digital ltd ™
M Architecture & Urbanism ARB

Mark Hensler · ‎2025-05-07

It just came back online in the US.

Vinicius Lima · ‎2025-05-07

Same in Brazil, but.... let's talk about it!
For me, it is completely absurd to have several open projects and the licensing system not support instability of at least 24 hours for users who pay on time! The truth is that once the projects are open, there should be a license check weekly, not instantaneous.
And I recently heard from fellow competitors who have pirated licenses the other day: see, this doesn't happen in the pirated version, it's better that way! Are they right?

- Vinícius Lima - user since Archicad 12
from Brazil
Apple MacBook Pro 16" 2023 | M2 Pro | 16Gb RAM | macOS Ventura 13.5.2

FrankCv · ‎2025-05-07

Down here as well. US

Larquitec · ‎2025-05-07

We were suffering as well, 1 hour later (From Guadalajara México) we can access now. Thanks to Graphisoft team !

henrystepp · ‎2025-05-07

It's back for me in the US as well.

Harbinger · ‎2025-05-07

Oh you weren’t the only one! I’m the IT director for a decent size firm and that was fun times. Fortunately we still have 12 left floating in house and prioritized those based on deadlines. Still lots of lost work as a result.

agree fully the check in period should be less often for exactly this sort of incident.

it should be interesting to find out what happened and if we get full disclosure. Compensation for lost revenue I’m not holding my breath for.

Cloud Licenses and Graphisoft ID Inaccessible

Didn't find the answer?

Check other topics in this Forum

Read the latest accepted solutions!

Start a new conversation!