Cloud Licenses and Graphisoft ID Inaccessible

[Lee Hankins]

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

[AlexV]

We just moved to collaborate and had left the old key we could use. 

BUT! we also were testing Bimcloud SaaS with a project and while regular users could just restart AC & automatically reserve the softkey license, that project lost the license & access to bimcloud at the same time and couldn’t save the work.

Why is the cloud license needs constant checks?
Why are the licensing platform & bimcloud platform hosted together?

In any case, this incident solved our question if Bimcloud SaaS is worth using.

[Harbinger]

Ha! I bet.... Funny we are currently in the process of evaluating SaaS and were considering moving a very large project over to it for testing. We currently have I guess about 100 project folders on our in house BIM server and I have no idea how many files. It runs fine but the extra features in BIMcloud SaaS that are not available with the in house version are tempting. We are obviously going to reevaluating our position on this as well.

My main grips is with SaaS you need a full seat to manage the admin CP. IT does not use ArchiCAD and that seems like a waste of funds. So yeah sometimes IT can't get in if the floating seats are all in use.  

[Harbinger]

Well yeah thanks to them for getting it back up but it shouldn’t have gone down in the first place. Believe me I know all to well stuff happens but when you have your clients move to the cloud the solution should be rock solid. I know it’s happens to the big players as well but with GRAPHISOFT it feels like some of this is profit driven and maybe not quite ready for prime time. There have been a lot of changes in management and policy positions over the last few years and that can hurt trust. I like the product in many ways and our sales rep is good but I have my reservations. For my studio they need their reservations to work 😉 

[Barumimarlik]

Türkiyede 7 mayıs itibariyle açılacak dediler açılmadı açılmadığı gibi diğer lisansıma da erişemiyorum 1 haftalık iş kaybımın hesabını kim verecek? 

[Eduardo Rolon]

Please Post in English:

Translation:

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@Barumimarlik wrote:

They said it will be opened as of May 7 in Turkey, it has not been opened, nor can I access my other license, who will account for my 1-week job loss?

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[Csaba Kezer · Accepted solution]

Hello All,

On Wednesday, May 7, between 4:45 PM and 5:45 PM CEST, a temporary outage affected the Graphisoft ID authentication service.

We understand how disruptive this was for those unable to access Archicad licenses and BIMcloud SaaS services, and we sincerely apologize for any inconvenience caused. Our teams worked closely with our authentication service provider to resolve the issue quickly, and all services have been fully operational since.

We are thoroughly investigating the incident and are implementing permanent fixes to prevent similar issues in the future. In addition, we are strengthening our authentication and cloud licensing services to ensure greater resilience and minimize the risk of service interruptions in the future.

We have direct and close connection to our technology partners to support rapid recovery and uphold high standards of reliability. Our goal is to provide you with uninterrupted access to our services, and we are committed to transparent communication should any issues arise.

Thank you for your understanding. If you have any questions or need further assistance with your Graphisoft ID or cloud licenses, please contact us - we are here to help.

[Lingwisyer]

The question is whether these "permanent fixes" include redundancy or a change to the authentication frequency. 

[Harbinger]

We can hope for both? The quick fix I would think would be to change the auth frequency. 

Honestly I am waiting to see if we get full disclosure as to what caused the outage. 

[Mahalath]

Still can't access as of Tuesday morning 13 May (Australia). Says I have no key but I do - help please!

[Harbinger]

This is not the best place to ask for help with that. Email Graphisoft support directly. Not sure what the email is for Aussies as here it is support.na@graphisoft.com but even they could at least point you in the right direction.