Cloud Licenses and Graphisoft ID Inaccessible

[Lee Hankins]

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

[ksjhawk]

We have come back online in DC.

[MDunkin]

Well, it's happened again. It's knocked my whole office here in the States offline, and there is no way to work, and we can't pull any emergency licenses either!

[Botonis]

Same here just now!!!! In Greece.

[Red]

What is the proper procedure when this forced BIMcloud server goes down? If multiple people are currently working on a project, and a few haven't hit "Send & Receive" in a while....

• should we all leave the project open till service is restored?
• do we save it locally?
• Can we close and reopen it tomorrow morning, and will each individual local data resync once we all log back into the project?
• do we switch back to a drafting table with a pencil?

[tomasonierica]

We're down in Brasil, for about an hour.

[felipefranco]

Same here in Brazil, whole office is down. On a deadline day, no less. This is not sustainable, please work on a permanent fix for this issue

[felipefranco]

Looks like it's back up again 🙂

[Harbinger]

We are not a small shop and always have projects on deadlines. So yeah they need a permanent fix to this and they need to let us know why this is happening. 

[Gordana Radonic]

Hello everyone, 

Thank you very much for your reports, we highly appreciate them. 
The problem has now been resolved, and the system is operating normally. We have also communicated this update in our Graphisoft Insights post: https://community.graphisoft.com/t5/Graphisoft-Insights/Cloud-licensing-Graphisoft-ID-service-restor...

We continue to monitor the service closely to ensure ongoing stability. If you experience any further issues, please don’t hesitate to let us know.
We apologize for any inconvenience this may have caused.

Kind regards, 

Gordana

[Gordana Radonic]

We completely understand how critical uninterrupted access is, especially when you’re working with tight project deadlines.
Our team is treating this matter with the utmost urgency and is actively working to implement a permanent solution. We are currently conducting a thorough investigation to identify the root cause of the issue.
Thanks again for reporting it here on the community, and we will do our best to keep the community updated.