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AC21 Live connection install error

Bruce
Expert
When trying to install the Grasshopper-Archicad live connection for AC21, I get a message telling me it's already installed...but it isn't (see image).

I have it installed for AC20, but nothing for AC21. Does anyone know what the story is here?

2018-01-19_12-03-48.jpg
Bruce Walker
www.brucepwalker.com
Barking Dog BIM YouTube
Mindmeister Mindmap
-- since v8.1 --
AC26 5002 INT Full | Windows 11 64 Pro | 12th Gen Intel i7-12700H 2.30 GHz | 64 Gb RAM | NVIDIA GeForce RTX 3060 32 Gb
1 ACCEPTED SOLUTION
7 REPLIES 7
abdelaziz
Expert
I too have this problem even though I have uninstall AC 20
AMD Ryzen 5950x
AMD RX 6750xt
AC27
Daniel Kovacs
Graphisoft Alumni
Graphisoft Alumni
Hey guys,

This is a known limitation of the installer: it sees the ARCHICAD 20 version and clashes with it. You can find out more about it in this ReadMe.

We are working on eliminating this problem for future versions.

Regards,
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



For Troubleshooting and useful Tips & Tricks visit
Bobby_ja_tt
Participant
Hello Everyone,
I am currently trying to install GH AC21 Live Connections and I am getting the following error.
I have deleted the gh ac connection for 20 but still no luck.
Can anyone offer some advice as to how to solve this issue?

thanks in advance.
Robert Thompson
Ackee Workshop
_________________
Archicad 9-21 FULL
Rhino 5 (mac)
MacBook Pro
2.8 GHz Intel Core i7
16 GB 1600 MHz DDR3
__________________
Solution
Daniel Kovacs
Graphisoft Alumni
Graphisoft Alumni
Hello Robert,

If you still have that issue, this might be what you are looking for:
https://helpcenter.graphisoft.com/?p=75721

If not, then please before exiting the installer, open the 'Window>Install Log' menu, save the install log with the save button, and send it to me in a private message, so that I can take a look at what process might fail.

Thanks,
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



For Troubleshooting and useful Tips & Tricks visit
Bobby_ja_tt
Participant
Hi Daniel

Ive managed to get it to work.
Thanks so much for your help.
Robert Thompson
Ackee Workshop
_________________
Archicad 9-21 FULL
Rhino 5 (mac)
MacBook Pro
2.8 GHz Intel Core i7
16 GB 1600 MHz DDR3
__________________
Anonymous
Not applicable
Hello. AC Live Connection breaks down my grasshopper - just after openning grasshopper Rhino crashes. If I remove the gha file from libraries it works, so I'm sure it's this plugin.
Can You Help?
____
I work on windows, have Archicad 21 and Rhino 5
Daniel Kovacs
Graphisoft Alumni
Graphisoft Alumni
Gabriel_Czyz wrote:
Hello. AC Live Connection breaks down my grasshopper - just after openning grasshopper Rhino crashes. If I remove the gha file from libraries it works, so I'm sure it's this plugin.
Can You Help?
____
I work on windows, have Archicad 21 and Rhino 5
Hi,

I think you might have run into the problem of different Grasshopper Add-ons clashing. Please see this thread for the solution:
https://archicad-talk.graphisoft.com/viewtopic.php?t=59542

Regards,
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



For Troubleshooting and useful Tips & Tricks visit

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